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Should I install the new updates for messages, considering they have caused issues for others?

💻 Apps & Software Software Updates 1x asked 0 variants 6 scripts 239d53da_recording-3654224900.txt

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The phone keeps shutting off despite being charged and has had previous repairs.

📱 Device Issues Battery & Charging 6x asked 5 variants 33 scripts 5fd0f770_recording-3655013414.txt

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Customer is concerned about not being notified that their phone repair is complete and the potential loss of data due to a motherboard change.

🏪 Store & Service Device Repair 1x asked 0 variants 5 scripts 9e1b80bb_recording-3664955741.txt

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The customer's phone stopped charging and they are seeking repair options.

📱 Device Issues Battery & Charging 2x asked 1 variants 7 scripts fc4be289_recording-3659304686.txt

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Customer is trying to transfer their phone from PagePlus to Fig

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts 63a36e6f_recording-3656855629.txt

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The customer is experiencing issues with a software update due to insufficient data.

🌐 Data & Internet No Data Connection 1x asked 0 variants 5 scripts 011bf5f8_recording-3673071983.txt

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The screen times out intermittently while the backlight remains on.

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts 9c0c85e3_recording-3668815055.txt

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How can I update a specific app on my Fig phone?

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts 7a229f3d_recording-3655341878.txt

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The customer is experiencing issues with the Pandora app after a recent update.

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts ca672946_recording-3674521429.txt

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Customer wants to change service and needs account number and transfer pin.

💳 Account & Billing Account Access 5x asked 4 variants 16 scripts 6b538b98_recording-3677769825.txt

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Customer is having trouble with factory reset due to a password prompt and is experiencing issues with picture messaging.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 2a8831a9_recording-3653457951.txt

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Customer is seeking assistance but the specific issue is unclear.

❓ General Inquiry Other 3x asked 2 variants 0 scripts 861a54dc_recording-3675520450.txt

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The customer is experiencing issues with their phone powering off and losing data.

📱 Device Issues Power & Boot 1x asked 0 variants 10 scripts 3eee9486_recording-3657927443.txt

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What is the policy to get a new phone after my device went dead and cannot be fixed?

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts dcd9d07d_recording-3668294860.txt

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What should I do about my son's Fig phone that cracked without being dropped?

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts a7065ecf_recording-3678973606.txt

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Why are my apps that use data not working despite having a data plan?

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts 22e09a47_recording-3674487610.txt

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The customer is having trouble activating their card in Google Pay.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts a8067a34_recording-3675170821.txt

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The customer wants to add more data to their account because their MMS is not working.

💳 Account & Billing Plan Changes 1x asked 0 variants 3 scripts e23cd920_recording-3674518462.txt

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How can I retrieve contacts from a water-damaged phone and how much will it cost to fix it?

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts d8596d61_recording-3656874877.txt

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When will the fig mini receive the same updates as the fig 2 pro, including Android auto and additional apps?

💻 Apps & Software Software Updates 1x asked 0 variants 6 scripts b844bff9_recording-3654599911.txt

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Pending Questions (1687)