Moderation - Admin

How can I update my phone if I didn't receive the notification?

💻 Apps & Software Software Updates 1x asked 0 variants 5 scripts 822b7981_recording-3654460692.txt

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The customer's husband's phone screen turned black after a call, and they are inquiring about repair options and potential costs.

📱 Device Issues Screen & Display 8x asked 7 variants 36 scripts c6063fd6_recording-3659279342.txt

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The customer is experiencing issues with text messaging and needs assistance with configuration after adding data to their plan.

💬 Messaging Messaging Apps 1x asked 0 variants 13 scripts 866f8596_recording-3667346756.txt

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How can I receive a software update for my phone to work with T-Mobile?

📱 Device Issues Software Updates 1x asked 0 variants 12 scripts e80b1f95_recording-3670812008.txt

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The customer is experiencing issues with messages not coming through and is seeking assistance to resolve the problem.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 75eb27b3_recording-3667304014.txt

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The customer is having trouble sending picture messages on their phone after a recent update.

💬 Messaging MMS & Media Messages 3x asked 2 variants 11 scripts 94547ac5_recording-3660750200.txt

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The music app is not showing the history of previously listened songs after the latest update.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts c759dbbe_recording-3672639681.txt

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The phone screen sometimes doesn't turn on and requires a restart to wake up.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts 52a91b65_recording-3654101335.txt

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Customer is experiencing issues with message notifications not reflecting new messages.

💬 Messaging Messaging Apps 1x asked 0 variants 3 scripts 05e54d96_recording-3655277699.txt

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The customer's phone cuts out during calls and data services are not functioning.

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts c864c1ed_recording-3679044008.txt

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Customer is inquiring about picking up a repaired phone but is unable to find a parking spot and requests assistance.

🏪 Store & Service Order Pickup 1x asked 0 variants 3 scripts 27e35b07_recording-3672417388.txt

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The latest software update is not downloading and there are glitches in the phone's functionality.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts b5b32e33_recording-3672240576.txt

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Why am I receiving text messages in batches instead of immediately?

💬 Messaging SMS Text Messages 1x asked 0 variants 15 scripts 9ab092cb_recording-3678244372.txt

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The customer is experiencing issues with receiving text messages and group chats on multiple devices.

💬 Messaging SMS Text Messages 3x asked 2 variants 14 scripts 80bac842_recording-3666861412.txt

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The customer wants to check if their repaired phone was shipped back after being notified it was ready for pick-up.

🏪 Store & Service Device Repair 1x asked 0 variants 7 scripts e4cdd60b_recording-3651682652.txt

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The customer is unable to change location settings in the Waze app.

💻 Apps & Software Settings Issues 1x asked 0 variants 1 scripts 0de325da_recording-3651713651.txt

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What is the status of my son's phone that was sent in for repair?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts b053cdc4_recording-3669183484.txt

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The customer is experiencing issues with their phone not working and needs assistance with IMEI settings.

📱 Device Issues Power & Boot 2x asked 1 variants 14 scripts 490d3975_recording-3676958007.txt

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The customer is experiencing issues with the earpiece not working on their Fig Phone.

📱 Device Issues Audio & Sound 1x asked 0 variants 4 scripts a9ef0693_recording-3678609185.txt

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The customer is experiencing multiple issues with their phone, including a non-working flashlight, blurry camera, low speaker volume, and not receiving text messages.

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts b287b35e_recording-3678171421.txt

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Pending Questions (1687)