Moderation - Admin

The customer is concerned about a burning smell coming from the phone's USB slot and is unsure if it is safe to charge.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts ea322b79_recording-3659319421.txt

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The customer is locked out of their phone and needs assistance with the password reset process.

💳 Account & Billing Account Access 8x asked 0 variants 0 scripts 27c31e6f_recording-3679036195.txt

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Why can't I charge my mother's credit card for my account?

💳 Account & Billing Payment Issues 1x asked 0 variants 5 scripts 3f668e08_recording-3666866702.txt

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Why are text messages being received twice by the receiver?

💬 Messaging SMS Text Messages 1x asked 0 variants 12 scripts eda5613a_recording-3669279572.txt

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The customer is having issues sending group messages when both SIM cards are in the phone.

💬 Messaging Group Messages 1x asked 0 variants 0 scripts e570220c_recording-3656022813.txt

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The phone is sending random messages and typing on its own.

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts 163f00ca_recording-3651727951.txt

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What is the status of my online order and when can I pick it up?

🏪 Store & Service Order Pickup 1x asked 0 variants 0 scripts fc4a0b22_recording-3658125070.txt

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Questions about the compatibility and features of specific phones

❓ General Inquiry Product Information 1x asked 0 variants 9 scripts 3b629d46_recording-3677348175.txt

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The customer is experiencing issues with not receiving text messages and has additional concerns about the phone's notification settings.

💬 Messaging SMS Text Messages 2x asked 1 variants 7 scripts be14a522_recording-3663842044.txt

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Customer is experiencing message blocking issues when trying to send texts.

💬 Messaging Messaging Apps 1x asked 0 variants 1 scripts eadf34d8_recording-3664132266.txt

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Can I receive verification messages if I turn off the messaging app on my Fig Phone?

💬 Messaging Messaging Apps 1x asked 0 variants 9 scripts 46f2fef5_recording-3680240149.txt

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How to remove different languages from the calendar on a Fig Mini phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts 5de3989a_recording-3676684863.txt

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The customer is having trouble receiving text messages unless the messaging app is open.

💬 Messaging SMS Text Messages 1x asked 0 variants 8 scripts 9d4767d4_recording-3660570181.txt

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What is the warranty policy for a repaired phone?

🏪 Store & Service Device Repair 3x asked 2 variants 11 scripts 5d3bd61e_recording-3669751699.txt

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The weather app is not updating to the current location despite location services being enabled.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 9392687a_recording-3677056231.txt

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The customer is experiencing issues with sending and receiving text messages, requiring frequent restarts of the phone.

💬 Messaging SMS Text Messages 8x asked 7 variants 55 scripts a198eec2_recording-3678263931.txt

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The customer is experiencing issues with a phone that stopped vibrating and is asking for help to get it working again.

📱 Device Issues Battery & Charging 1x asked 0 variants 10 scripts fabd0109_recording-3663244749.txt

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What is the status of my device repair and when can I pick it up?

🏪 Store & Service Order Pickup 1x asked 0 variants 5 scripts 1adaaf23_recording-3661876416.txt

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The customer is experiencing issues with receiving text messages intermittently and is asking for a setting adjustment.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts be6c0e2e_recording-3669648050.txt

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The customer is experiencing issues with deleting music, weather updates, zooming into pictures, and receiving false voicemail notifications on their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts dc2b836f_recording-3678572612.txt

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Pending Questions (1687)