Moderation - Admin

The customer is having trouble receiving text messages unless the messaging app is open.

💬 Messaging SMS Text Messages 1x asked 0 variants 8 scripts 9d4767d4_recording-3660570181.txt

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What is the warranty policy for a repaired phone?

🏪 Store & Service Device Repair 3x asked 2 variants 11 scripts 5d3bd61e_recording-3669751699.txt

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The weather app is not updating to the current location despite location services being enabled.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 9392687a_recording-3677056231.txt

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The customer is experiencing issues with sending and receiving text messages, requiring frequent restarts of the phone.

💬 Messaging SMS Text Messages 8x asked 7 variants 55 scripts a198eec2_recording-3678263931.txt

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What is the status of my device repair and when can I pick it up?

🏪 Store & Service Order Pickup 1x asked 0 variants 5 scripts 1adaaf23_recording-3661876416.txt

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The customer is experiencing issues with receiving text messages intermittently and is asking for a setting adjustment.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts be6c0e2e_recording-3669648050.txt

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The customer is experiencing issues with deleting music, weather updates, zooming into pictures, and receiving false voicemail notifications on their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts dc2b836f_recording-3678572612.txt

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The customer is experiencing ongoing issues with the camera performance on their device after a repair.

📱 Device Issues Camera 1x asked 0 variants 4 scripts 9c762882_recording-3677126080.txt

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What can I do about my phone that fell and broke, and does the warranty cover it?

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts f5cef5fa_recording-3651672290.txt

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Why are my text messages appearing in different threads with some contacts?

💬 Messaging Messaging Apps 1x asked 0 variants 10 scripts 880002ad_recording-3666790818.txt

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What if I don't get my messages? Like, some of them come through and some don't.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 5dd9a32f_recording-3663218173.txt

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The customer is experiencing a burning smell when charging their iPhone.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts f56702db_recording-3677785177.txt

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Customer inquired about the status of a replacement phone that was supposed to be delivered.

🏪 Store & Service Device Repair 1x asked 0 variants 6 scripts 384dc283_recording-3656979371.txt

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Why do text messages stop coming in frequently?

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts c93ba30f_recording-3661494399.txt

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How to unlink a contact from the SmartList app to delete it?

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 7327b246_recording-3653058956.txt

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The customer is unable to listen to music while using headphones and the music app is not working.

💻 Apps & Software Settings Issues 10x asked 9 variants 52 scripts 9713a993_recording-3664982700.txt

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The customer is not receiving all of their text messages despite following previous troubleshooting steps.

💬 Messaging SMS Text Messages 4x asked 0 variants 0 scripts b0584803_recording-3672497562.txt

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The customer is experiencing battery drainage issues with their phone and is inquiring about a discount for purchasing a new phone.

📱 Device Issues Battery & Charging 1x asked 0 variants 4 scripts 9c29cb6c_recording-3661871391.txt

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The customer is not receiving text messages in the morning.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 2356b887_recording-3662840622.txt

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The customer is experiencing issues with pictures not downloading on their new phone.

🌐 Data & Internet No Data Connection 3x asked 2 variants 16 scripts d1c24ccc_recording-3663394627.txt

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Content Moderation

Pending Questions (1630)