Moderation - Admin

The customer is experiencing issues with the battery getting very hot and is inquiring about updates related to the device.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts e22d9d1f_recording-3670498154.txt

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The customer is inquiring about an update for their Fig Phone that is not functioning as expected.

💻 Apps & Software Software Updates 2x asked 1 variants 10 scripts 934bac1a_recording-3657021655.txt

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The customer is experiencing a bug with the music app and cannot access it.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 9b67a125_recording-3659696101.txt

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The customer's phone screen has gone black and is not functioning despite being well protected.

📱 Device Issues Screen & Display 2x asked 0 variants 0 scripts 6b74f183_recording-3666818078.txt

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The customer is experiencing issues with connecting their phone to the car audio system.

📱 Device Issues Audio & Sound 2x asked 1 variants 6 scripts 15b04817_recording-3656710638.txt

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The customer wants to know if they can transfer information from a broken phone to a new phone.

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts eb891050_recording-3661637277.txt

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The customer's text messages and picture messages are not working.

💬 Messaging SMS Text Messages 1x asked 0 variants 1 scripts c26ecff0_recording-3678296032.txt

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The customer is trying to access their account number and pin due to issues with their account being recognized.

💳 Account & Billing Account Access 1x asked 0 variants 1 scripts 08c08b17_recording-3677223889.txt

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How can I send a message to a group of contacts in the messaging app?

💬 Messaging Group Messages 1x asked 0 variants 2 scripts e1f295ae_recording-3661547668.txt

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The customer is experiencing issues with the camera not opening and receiving error messages.

📱 Device Issues Camera 1x asked 0 variants 5 scripts a90e1e2b_recording-3674697258.txt

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The customer is experiencing issues with setting up a whitelist on a new phone, specifically related to password entry and recovery.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts a2a0db1e_recording-3660659719.txt

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Where is the returned phone and what is the tracking information?

🏪 Store & Service Device Return 1x asked 0 variants 5 scripts 8ba2c492_recording-3654990981.txt

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The customer is experiencing issues with their phone calls shutting off and is inquiring about a case they were promised.

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts c969a3ba_recording-3655958567.txt

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The customer is experiencing fast battery drain and issues with incoming calls not displaying on the screen.

📱 Device Issues Battery & Charging 1x asked 0 variants 6 scripts 4b5994c7_recording-3666853142.txt

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How can I keep the backlight on the keypad always active?

📱 Device Issues Screen & Display 1x asked 0 variants 1 scripts fdebdea7_recording-3674534326.txt

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What issues are occurring with the messaging app after the recent updates?

💻 Apps & Software Software Updates 4x asked 3 variants 22 scripts 0a4b751d_recording-3653068532.txt

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The customer is experiencing issues with the auto-rotate feature on their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 53ee18f9_recording-3669746605.txt

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Are there any Fig phones that have the ability to do Android Auto and also have Waze without Android Auto?

❓ General Inquiry Product Information 1x asked 0 variants 10 scripts 5e50f93b_recording-3659290820.txt

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Customer is trying to return a phone due to having Chinese letters on a black screen.

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts ff62090e_recording-3654059326.txt

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The customer is experiencing issues with the latest software update and is inquiring about the possibility of reverting to a previous version.

💻 Apps & Software Software Updates 2x asked 1 variants 11 scripts 7afc1acf_recording-3677919198.txt

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Content Moderation

Pending Questions (1630)