Moderation - Admin

Why is the system update downloading but not installing on the phone?

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts 180fa654_recording-3672447634.txt

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The customer is experiencing issues with a software update failing to install.

💻 Apps & Software Software Updates 5x asked 4 variants 37 scripts 74e766af_recording-3673303294.txt

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How can I get my refund for a returned loaner phone?

💳 Account & Billing Payment Issues 1x asked 0 variants 4 scripts db683c85_recording-3657224869.txt

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The customer's phone is broken and does not turn on after three weeks of use.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts b993159a_recording-3678859394.txt

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The customer is having issues with their card not working, which is affecting their son's phone service.

💳 Account & Billing Payment Issues 1x asked 0 variants 3 scripts bbe5139d_recording-3673334938.txt

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The customer is unable to save pictures taken with the camera on their new phone.

📱 Device Issues Camera 1x asked 0 variants 16 scripts 7d438e47_recording-3657104756.txt

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Why are my messages being sent twice?

💬 Messaging Messaging Apps 1x asked 0 variants 5 scripts b993170f_recording-3656903554.txt

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The customer is experiencing issues with their phone not charging properly and is inquiring about potential solutions.

📱 Device Issues Battery & Charging 1x asked 0 variants 9 scripts ad2e9e74_recording-3678514656.txt

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General inquiry with no specific issue presented

❓ General Inquiry Other 1x asked 0 variants 0 scripts d37c0498_recording-3656779409.txt

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The customer's Android Auto is not working with their car and they are inquiring about settings or updates.

💻 Apps & Software Software Updates 2x asked 0 variants 0 scripts e64230e7_recording-3670110178.txt

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The customer is experiencing issues with data not working on both UK and American SIM cards while in the UK.

🌐 Data & Internet No Data Connection 2x asked 1 variants 17 scripts 65e4706f_recording-3672435845.txt

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The customer is experiencing issues with receiving messages and wants to know about uninstalling the text app.

💬 Messaging Messaging Apps 1x asked 0 variants 0 scripts f7485842_recording-3677666118.txt

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How can I schedule a message and go back to the message screen without losing my draft?

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 5991c74d_recording-3659289420.txt

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The customer is not receiving messages from a specific contact intermittently.

💬 Messaging SMS Text Messages 2x asked 0 variants 0 scripts 59e0c9c6_recording-3662931043.txt

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The customer's SIM card is not working and needs to be tested in another phone.

📱 Device Issues SIM Card 1x asked 0 variants 0 scripts 7b14bec7_recording-3667422157.txt

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How can I connect a purchased phone to a basic talk and text plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 3 scripts b4114ef6_recording-3652143001.txt

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Customer wants to know if their repaired phone can be shipped or picked up from the store.

🏪 Store & Service Device Repair 1x asked 0 variants 10 scripts 30bc0618_recording-3661735425.txt

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The phone is not working and is prompting for a factory reset, but the customer is concerned about data loss.

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts 54c09a75_recording-3658132683.txt

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The customer's FIG Mini phone is flashing and turning off unexpectedly.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 113dcb2e_recording-3662118306.txt

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The customer is experiencing issues with sending and receiving picture texts, contacts, and voicemail notifications on their Fig Core phone.

💻 Apps & Software Settings Issues 2x asked 1 variants 10 scripts b7440d79_recording-3657421357.txt

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