Moderation - Admin

How to resolve issues with the messaging app on the phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 8 scripts 29c3c90b_recording-3670469702.txt

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The customer is inquiring about a broken phone and the associated repair costs after the warranty period has expired.

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts dc4bba57_recording-3674533352.txt

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How to activate a purchased SIM card and set up a payment plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 4 scripts 2767c2a2_recording-3666811238.txt

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The customer is missing text messages and wants to know how to fix the issue.

💬 Messaging SMS Text Messages 7x asked 6 variants 33 scripts ac5b1471_recording-3669107385.txt

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The customer is experiencing issues with text messaging and the T9 feature on their phone.

💬 Messaging Messaging Apps 4x asked 3 variants 33 scripts 5a588c8a_recording-3657088592.txt

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What carrier should I switch to for my phone plan to work properly with the fig kosher phone?

💳 Account & Billing Plan Changes 1x asked 0 variants 5 scripts fbe41a74_recording-3663259591.txt

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Customer is experiencing issues with messages being dropped when receiving multiple messages at a time on the Verizon network.

💬 Messaging SMS Text Messages 1x asked 0 variants 7 scripts e49c935c_recording-3661914679.txt

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Questions about the features and capabilities of the Fig Phone, including weight, Bluetooth connectivity, group messaging, and app restrictions.

❓ General Inquiry Product Information 1x asked 0 variants 6 scripts 8d5d6e14_recording-3653839046.txt

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How long will it take to repair a cracked phone shell?

🏪 Store & Service Device Repair 2x asked 1 variants 17 scripts c3bd98a2_recording-3680240771.txt

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The customer is inquiring about sending a broken phone for repair and the availability of a loaner phone.

📱 Device Issues Screen & Display 3x asked 2 variants 14 scripts 0ae53452_recording-3664708549.txt

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The customer is unable to access their phone due to a forgotten pattern lock.

📱 Device Issues Buttons & Controls 4x asked 3 variants 25 scripts 77bc4bab_recording-3658081927.txt

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When will the Fig Mini 32 be in stock and will it be a newer version compared to other retailers?

🏪 Store & Service Order Pickup 2x asked 1 variants 8 scripts a01bb6a6_recording-3671817237.txt

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The messaging system is not functioning properly and is restricting messages.

💬 Messaging Messaging Apps 1x asked 0 variants 3 scripts 0248a5da_recording-3665246840.txt

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Is the Fig Flip Phone compatible with all phone plans, specifically with Metro PCA?

❓ General Inquiry Product Information 1x asked 0 variants 3 scripts 6d686a2d_recording-3678955179.txt

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Why is the system update downloading but not installing on the phone?

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts 180fa654_recording-3672447634.txt

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The customer is experiencing issues with a software update failing to install.

💻 Apps & Software Software Updates 5x asked 4 variants 37 scripts 74e766af_recording-3673303294.txt

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How can I get my refund for a returned loaner phone?

💳 Account & Billing Payment Issues 1x asked 0 variants 4 scripts db683c85_recording-3657224869.txt

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The customer's phone is broken and does not turn on after three weeks of use.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts b993159a_recording-3678859394.txt

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The customer is having issues with their card not working, which is affecting their son's phone service.

💳 Account & Billing Payment Issues 1x asked 0 variants 3 scripts bbe5139d_recording-3673334938.txt

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The customer is unable to save pictures taken with the camera on their new phone.

📱 Device Issues Camera 1x asked 0 variants 16 scripts 7d438e47_recording-3657104756.txt

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Pending Questions (1685)