Moderation - Admin

Is my phone repaired yet and what is the ticket number?

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts 4ea41f15_recording-3646655189.txt

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The customer received only one phone and one case instead of the two they ordered and wants to know how to return the received phone and get two identical phones.

🏪 Store & Service Order Pickup 1x asked 0 variants 0 scripts 1488778a_recording-3639701557.txt

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The customer is experiencing issues with their phone screens going black and is frustrated about repair costs.

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts 34c5a10e_recording-3637808816.txt

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The customer is experiencing an issue where the phone automatically switches from speakerphone to regular call when the call is answered.

📞 Calls & Voice Call Quality 1x asked 0 variants 7 scripts 851a3ad5_recording-3638278586.txt

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The customer is experiencing issues with contacts unlinking on their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts dca33535_recording-3637667887.txt

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The customer is experiencing issues with their phone shutting off and is inquiring about repair options and potential costs.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts 3412a309_recording-3640197042.txt

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What is covered under warranty for a phone with a cracked hinge and what repairs are needed for a phone that deleted all its memory?

📱 Device Issues Physical Damage 1x asked 0 variants 8 scripts 68f9a32e_recording-3639915420.txt

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The customer is inquiring about how to send a broken Fig Mini phone for repair and whether they can upgrade to a larger phone.

📱 Device Issues Screen & Display 1x asked 0 variants 8 scripts 19909297_recording-3636611909.txt

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The customer's phone screen has a yellow tint and pictures appear yellowish.

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts 5afd1fff_recording-3637050829.txt

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Customer inquiring about non-touch screen phone models and battery specifications.

❓ General Inquiry Product Information 1x asked 0 variants 5 scripts 2774a802_recording-3636931681.txt

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The customer's phone touch screen is not responding properly.

📱 Device Issues Screen & Display 1x asked 0 variants 9 scripts 386d7232_recording-3646811595.txt

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What are the prices and options for different phone plans and devices?

❓ General Inquiry Service Questions 1x asked 0 variants 7 scripts 2e64a8b3_recording-3649869454.txt

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The customer is experiencing issues with their phone's GPS not connecting and has a cracked phone.

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts 17f45dc3_recording-3635123076.txt

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Can I bring my water-damaged phone to the store for repair?

🏪 Store & Service Device Repair 1x asked 0 variants 5 scripts 61d8cfcf_recording-3644173281.txt

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Why did the SIM card stop working and how can we get a new one quickly?

📱 Device Issues SIM Card 1x asked 0 variants 0 scripts 169f3e2f_recording-3634533821.txt

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The screen is going blank intermittently and the vibrator is not working.

📱 Device Issues Screen & Display 1x asked 0 variants 8 scripts cd54096f_recording-3636568243.txt

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The customer is experiencing issues with call quality where they cannot hear their wife during calls.

📱 Device Issues Audio & Sound 1x asked 0 variants 8 scripts cb069b91_recording-3646009417.txt

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How can I ensure a delivery person can drop off a package at the store when it's closed?

🏪 Store & Service Order Pickup 1x asked 0 variants 3 scripts e5fd7623_recording-3639347395.txt

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The customer is experiencing issues with call forwarding not being disabled despite attempts to un-forward the number.

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 0 scripts 8a300a97_recording-3636864958.txt

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The customer is experiencing issues with the speak-to-text feature due to running out of data.

🌐 Data & Internet No Data Connection 1x asked 0 variants 8 scripts 9f3e9223_recording-3644136913.txt

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Pending Questions (1707)