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The customer is unable to use T9 predictive text and cannot receive picture messages.

💬 Messaging Messaging Apps 1x asked 0 variants 4 scripts a2555bf8_recording-3670953895.txt

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The customer's phone stopped charging and they are frustrated with recurring issues.

📱 Device Issues Battery & Charging 2x asked 1 variants 8 scripts 331a6ed5_recording-3661342667.txt

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How can I port out my number and what are my account details?

💳 Account & Billing Account Access 1x asked 0 variants 1 scripts 3444d496_recording-3651659609.txt

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The customer is unable to use Waze and send/receive MMS despite having added data to their plan.

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts c6ce0fee_recording-3652033744.txt

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What will it cost to repair my phone and will I lose my data?

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts c0cf9323_recording-3670560431.txt

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The messaging app is not functioning after a recent update, causing the phone to freeze.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 4335a7e5_recording-3674476955.txt

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How can I return my phone and what is the process for getting a refund?

🏪 Store & Service Device Repair 1x asked 0 variants 11 scripts ec991808_recording-3675731314.txt

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The customer is experiencing issues with phone configuration and service compatibility.

📱 Device Issues Buttons & Controls 3x asked 2 variants 8 scripts 3dd09971_recording-3677250260.txt

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The customer wants to set up a repair for their phone due to a cracked hinge and a non-working screen.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 1968284f_recording-3656027365.txt

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Customer inquiring about the status of a replacement phone and tracking information after returning a defective device.

🏪 Store & Service Device Repair 2x asked 1 variants 5 scripts a634eb58_recording-3664544904.txt

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The customer is waiting for a software update to receive calls from restricted numbers.

💻 Apps & Software Software Updates 1x asked 0 variants 6 scripts 4787cbf9_recording-3680268028.txt

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Customer did not receive additional data after payment

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts 5cd5c001_recording-3651664038.txt

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The customer is experiencing unclear audio during calls and a malfunctioning screen that goes black during use.

📱 Device Issues Audio & Sound 2x asked 1 variants 8 scripts 524bdd56_recording-3660038000.txt

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Customer is unable to reply to an email regarding a scheduled call with a sales representative.

💳 Account & Billing Account Access 1x asked 0 variants 3 scripts 038105bd_recording-3665446393.txt

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The customer is experiencing issues with not receiving text messages and apps closing unexpectedly after a recent phone update.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 77511ab2_recording-3651715288.txt

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How can I re-download the Wave app after it was deleted?

💻 Apps & Software Software Updates 1x asked 0 variants 5 scripts 5562355a_recording-3680277969.txt

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Customer is inquiring about the return process for a broken phone and has not received the return email.

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts 6c0b95b6_recording-3668254043.txt

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What are the differences between the Fig Core, Fig Mini, and Fig 2 phones?

❓ General Inquiry Product Information 3x asked 2 variants 24 scripts 7808c913_recording-3670386936.txt

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Customer inquired about ordering a replacement battery due to battery issues.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts c3cbe2ea_recording-3678969853.txt

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Is there a phone available with Android Auto that works in the U.K.?

❓ General Inquiry Product Information 1x asked 0 variants 6 scripts b89e36c8_recording-3671154724.txt

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Pending Questions (1678)