Moderation - Admin

The customer is unable to download MMS and connect to WiFi, and suspects the phone may be defective.

📱 Device Issues Apps & Software 1x asked 0 variants 16 scripts 1ab647e4_recording-3674466266.txt

Edit Merge

Can I return an item and get free shipping for the return?

💳 Account & Billing Payment Issues 1x asked 0 variants 5 scripts 4e78ece9_recording-3664966685.txt

Edit Merge

Why does my phone say offline and how can I check my data usage?

🌐 Data & Internet No Data Connection 1x asked 0 variants 3 scripts 15f4745e_recording-3659808403.txt

Edit Merge

Customer is experiencing issues with picture texts after a software update.

💻 Apps & Software Software Updates 1x asked 0 variants 1 scripts 765840d8_recording-3652792947.txt

Edit Merge

How long will it take to repair a phone that was sent back for charging issues?

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 76025442_recording-3678498479.txt

Edit Merge

The earpiece on the device is producing static and is not functioning properly.

📱 Device Issues Audio & Sound 1x asked 0 variants 4 scripts 61399771_recording-3673100107.txt

Edit Merge

Customer inquiring about the status of a phone repair that has not been updated for over a month.

🏪 Store & Service Device Repair 4x asked 3 variants 23 scripts 8d880144_recording-3677298788.txt

Edit Merge

The customer is unable to reply to messages on the InVidi application due to a problem.

💬 Messaging Messaging Apps 1x asked 0 variants 3 scripts 7c2ad42d_recording-3666846899.txt

Edit Merge

Why are picture texts not coming through on the FIX phone?

💬 Messaging MMS & Media Messages 1x asked 0 variants 0 scripts c6ff3733_recording-3652156392.txt

Edit Merge

The customer is experiencing issues with the phone shutting down unexpectedly, possibly related to the battery.

📱 Device Issues Battery & Charging 4x asked 3 variants 23 scripts e65d33c6_recording-3661595394.txt

Edit Merge

The camera on the phone is not responding and needs repair.

📱 Device Issues Camera 1x asked 0 variants 3 scripts 86c9c65d_recording-3680230192.txt

Edit Merge

What happened to the update for the messaging issue?

💻 Apps & Software Software Updates 2x asked 1 variants 7 scripts a95e748c_recording-3668822267.txt

Edit Merge

The customer is unable to send SMS messages due to permission issues.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts b1085e7c_recording-3669314053.txt

Edit Merge

What does it take to get a cracked screen fixed on a Fig phone?

🏪 Store & Service Device Repair 2x asked 1 variants 18 scripts ece87e45_recording-3652739160.txt

Edit Merge

The multimedia messaging feature is not working after a recent app update.

💻 Apps & Software Messaging Apps 1x asked 0 variants 0 scripts 93bbe8cb_recording-3652359506.txt

Edit Merge

The phone restarts unexpectedly during calls and at random times.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 2e60b0c5_recording-3664445437.txt

Edit Merge

The customer is experiencing service issues with their phone, including inability to make calls and GPS problems.

📱 Device Issues Power & Boot 11x asked 10 variants 54 scripts 74d2dec2_recording-3655552486.txt

Edit Merge

Customer is inquiring about a general topic.

❓ General Inquiry Other 1x asked 0 variants 0 scripts 0838ff40_recording-3666823584.txt

Edit Merge

The customer is experiencing issues with sending and receiving messages, including receiving duplicate messages.

💬 Messaging SMS Text Messages 2x asked 0 variants 0 scripts e590e9e6_recording-3664809874.txt

Edit Merge

The customer is experiencing issues with the equalizer in the music app and delayed incoming messages until the phone is unlocked.

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts c35bd93a_recording-3674977490.txt

Edit Merge

Content Moderation

Pending Questions (1630)