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How do I get a new phone after my device broke?

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 63102f0c_recording-3670521076.txt

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How can I reset my son's password?

💳 Account & Billing Account Access 1x asked 0 variants 7 scripts 2b1b1f25_recording-3659276222.txt

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The customer is experiencing issues with sending and receiving group texts after a recent update.

💬 Messaging Group Messages 20x asked 19 variants 103 scripts b05f5a5e_recording-3660068777.txt

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Can the Fig phone send and receive videos?

💻 Apps & Software Messaging Apps 1x asked 0 variants 6 scripts eec01e7d_recording-3667960251.txt

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Can I come into the store and test out a phone before purchasing it?

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 38b71145_recording-3659332769.txt

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Why can't I return my phone that has a scratch?

🏪 Store & Service Device Repair 1x asked 0 variants 7 scripts 2b63af57_recording-3657464687.txt

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The customer is inquiring about the possibility of being a tester for software updates and expressing frustration over lack of response to previous communications.

💻 Apps & Software Software Updates 1x asked 0 variants 8 scripts b1d173d0_recording-3678963381.txt

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The customer is experiencing issues with their music app and cannot open sent messages on their new device.

💻 Apps & Software Messaging Apps 1x asked 0 variants 5 scripts c6b8a18a_recording-3678979525.txt

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How can I reset my Fig Phone and retrieve the reset code?

💻 Apps & Software Settings Issues 2x asked 1 variants 9 scripts 4589d573_recording-3662065631.txt

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Why does my phone say initializing when I try to speak into the text?

💬 Messaging Messaging Apps 1x asked 0 variants 8 scripts 733e8121_recording-3679044911.txt

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The customer is experiencing issues with their wife's phone not having data or picture mail since last Tuesday.

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts ed471e47_recording-3659301546.txt

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The customer is experiencing issues with receiving service in their basement using a Fig 2 Pro phone with Verizon.

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 7 scripts e7a69956_recording-3651712465.txt

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The phone shuts down during calls and text messages are not working.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 3144c291_recording-3655977332.txt

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Customer wants to renew service and confirm payment details

💳 Account & Billing Payment Issues 1x asked 0 variants 6 scripts c6eb37ca_recording-3667938750.txt

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Why has my phone replacement been delayed for two and a half months?

🏪 Store & Service Device Repair 1x asked 0 variants 10 scripts 212ffc23_recording-3679054247.txt

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What are the monthly charges for different data plans and do they affect taking pictures?

💳 Account & Billing Plan Changes 1x asked 0 variants 8 scripts 15acf0be_recording-3652235801.txt

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Customer is experiencing an error with the Waze app while using Android Auto in their car.

💻 Apps & Software Settings Issues 14x asked 13 variants 86 scripts b878e3d7_recording-3651699539.txt

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How can I unlink or delete certain contacts linked with a smart list on my Fig Phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 9 scripts 4a3567bf_recording-3654482002.txt

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Customer is trying to switch their plan to Verizon but encountered compatibility issues with their INEI number.

💳 Account & Billing Plan Changes 2x asked 1 variants 4 scripts 5797e4fa_recording-3678905159.txt

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How can I delete or unlink contacts from my phone?

💻 Apps & Software Settings Issues 2x asked 1 variants 11 scripts 3acd8085_recording-3654482002.txt

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