Moderation - Admin

Customer wants to renew service and confirm payment details

💳 Account & Billing Payment Issues 1x asked 0 variants 6 scripts c6eb37ca_recording-3667938750.txt

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Why has my phone replacement been delayed for two and a half months?

🏪 Store & Service Device Repair 1x asked 0 variants 10 scripts 212ffc23_recording-3679054247.txt

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What are the monthly charges for different data plans and do they affect taking pictures?

💳 Account & Billing Plan Changes 1x asked 0 variants 8 scripts 15acf0be_recording-3652235801.txt

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Customer is experiencing an error with the Waze app while using Android Auto in their car.

💻 Apps & Software Settings Issues 14x asked 13 variants 86 scripts b878e3d7_recording-3651699539.txt

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How can I unlink or delete certain contacts linked with a smart list on my Fig Phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 9 scripts 4a3567bf_recording-3654482002.txt

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Customer is trying to switch their plan to Verizon but encountered compatibility issues with their INEI number.

💳 Account & Billing Plan Changes 2x asked 1 variants 4 scripts 5797e4fa_recording-3678905159.txt

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How can I delete or unlink contacts from my phone?

💻 Apps & Software Settings Issues 2x asked 1 variants 11 scripts 3acd8085_recording-3654482002.txt

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What can I do about a phone that was sent for repair and has disappeared?

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 9def8b81_recording-3668212569.txt

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The customer is experiencing issues with sending voice notes and app functionality due to a lack of data connection.

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts 55c33e7e_recording-3676697885.txt

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The customer is experiencing issues with location accuracy in apps and wants to know if updates can improve functionality.

💻 Apps & Software Settings Issues 2x asked 1 variants 16 scripts 82080661_recording-3659310248.txt

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The customer is experiencing issues with call forwarding and the Fig Mini phone freezing.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 7916981b_recording-3668277217.txt

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The customer is unable to send a message to a new number that is not saved in their contacts.

💬 Messaging Messaging Apps 2x asked 1 variants 5 scripts d7cea890_recording-3657370442.txt

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The customer is experiencing issues with their SIM card not working in their new phone and needs assistance with finding the IMEI number of the last phone the SIM card was used in.

📱 Device Issues Buttons & Controls 1x asked 0 variants 4 scripts 3b3fa06b_recording-3668882163.txt

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The customer is experiencing multiple issues with their phone, including problems with the system, buttons not functioning properly, and concerns about a phone cover that doesn't fit.

📱 Device Issues Power & Boot 3x asked 2 variants 8 scripts cf2a2299_recording-3678154752.txt

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The customer is experiencing issues with receiving messages and hearing sound when making calls.

💬 Messaging Messaging Apps 4x asked 0 variants 0 scripts cd32f6cc_recording-3656598751.txt

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The customer is experiencing issues with receiving a software update for the messenger app.

💻 Apps & Software Software Updates 2x asked 1 variants 7 scripts 653ba395_recording-3656011132.txt

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What are the differences between the Fig Flip 2 Pro and the upcoming Fig Flip Mini 2 with Android Auto?

❓ General Inquiry Product Information 1x asked 0 variants 7 scripts 23aeae17_recording-3676643331.txt

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The phone keeps shutting down and restarting randomly.

📱 Device Issues Power & Boot 10x asked 9 variants 43 scripts 0d1bf12e_recording-3671195840.txt

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Why can't I get service in my basement with my Fig phone while my old phone worked fine?

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 7 scripts d767ab72_recording-3651712465.txt

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Customer is inquiring about a software update issue on their phone.

💻 Apps & Software Software Updates 3x asked 2 variants 11 scripts bf1eb8c0_recording-3675564860.txt

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Content Moderation

Pending Questions (1659)