Moderation - Admin

Why am I sending duplicate text messages?

💬 Messaging SMS Text Messages 2x asked 1 variants 18 scripts 08af68b9_recording-3654273999.txt

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How can I fix notification settings on my FIG Core phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts f2d1d947_recording-3679047765.txt

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How to remove text messaging from the phone

💬 Messaging Messaging Apps 3x asked 2 variants 16 scripts 8c81e513_recording-3662716443.txt

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How can I set up my son's Fig Phone account without coming in person?

💳 Account & Billing Account Access 1x asked 0 variants 7 scripts b61238df_recording-3651729299.txt

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The customer is having trouble receiving text messages after resetting Bluetooth and network settings on their phone.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts acf756d0_recording-3667166172.txt

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How do I activate my new SIM card and keep my old number?

💳 Account & Billing Account Access 1x asked 0 variants 1 scripts f2518863_recording-3670548789.txt

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How do I activate my phone and get a new number?

💳 Account & Billing Plan Changes 1x asked 0 variants 12 scripts 765ccf1b_recording-3666805929.txt

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The customer is experiencing a broken hinge on their phone and is seeking assistance for repair options while being outside the US.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts e01bc9f5_recording-3679053811.txt

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The customer is inquiring about a replacement case for their Fig Mini phone due to peeling issues with the current case.

🏪 Store & Service Device Repair 1x asked 0 variants 8 scripts 6058fe4c_recording-3674536128.txt

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The customer is having issues with data usage and wants to add more data to their plan.

🌐 Data & Internet No Data Connection 5x asked 0 variants 0 scripts 478e7553_recording-3675852255.txt

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The customer is having issues with their phone not being fixed after multiple repairs and is concerned about losing their contacts while returning the device.

📱 Device Issues Physical Damage 1x asked 0 variants 8 scripts d08e790a_recording-3680233593.txt

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The customer is experiencing issues with their text messaging app, where it sends the wrong images and has problems with the BEAT music player.

💻 Apps & Software Messaging Apps 1x asked 0 variants 5 scripts ab08c15d_recording-3659324614.txt

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The customer is experiencing issues with receiving texts and the Waze app not working properly.

💬 Messaging SMS Text Messages 3x asked 2 variants 28 scripts 32bbb3b1_recording-3671126230.txt

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The customer is unable to send group messages and delete messages in conversations.

💬 Messaging Group Messages 1x asked 0 variants 0 scripts 5bc943d9_recording-3660734529.txt

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The customer is unable to send picture messages and is experiencing delays with regular text messages.

💬 Messaging MMS & Media Messages 2x asked 0 variants 0 scripts 15847b0e_recording-3676409054.txt

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The customer is experiencing issues with their phone not responding during calls and not receiving text messages.

📱 Device Issues Software Updates 15x asked 14 variants 78 scripts ea7020b8_recording-3673022168.txt

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Customer is inquiring about the status of their phone repair and has not received a follow-up call.

🏪 Store & Service Device Repair 3x asked 0 variants 0 scripts 9fa8e484_recording-3673295122.txt

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The customer is experiencing issues with the battery life of their Fig Phone, which drains quickly despite having a new battery.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts cf0aeebc_recording-3680214456.txt

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The customer is experiencing problems with the text messaging app and GPS location accuracy.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 234a3f88_recording-3670217361.txt

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The customer is locked out of their phone and forgot their PIN.

💳 Account & Billing Account Access 2x asked 1 variants 9 scripts d71ed177_recording-3659629163.txt

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Content Moderation

Pending Questions (1660)