Moderation - Admin

The customer is experiencing fast battery drain and is not receiving software updates.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts ce357ac2_recording-3673203166.txt

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The customer is having trouble with location services and the weather app not refreshing.

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts 78eebafe_recording-3663969579.txt

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The customer's wave feature is not working on their new phone.

📱 Device Issues Apps & Software 1x asked 0 variants 7 scripts ebb9f3d9_recording-3671078125.txt

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The customer is experiencing issues with group messaging where some recipients are not receiving messages.

💬 Messaging Group Messages 3x asked 0 variants 0 scripts a23235c4_recording-3668737499.txt

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The customer is unable to send and receive picture text messages and is missing previous messages.

💬 Messaging MMS & Media Messages 1x asked 0 variants 0 scripts a4a804e1_recording-3669683040.txt

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The phone is blacking out and requires a battery reset to turn on.

📱 Device Issues Power & Boot 1x asked 0 variants 4 scripts 9caa023a_recording-3668792118.txt

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Customer is having trouble porting a phone number to the Fig service plan due to issues with the transfer pin.

💳 Account & Billing Plan Changes 1x asked 0 variants 0 scripts 12aebfb4_recording-3671227339.txt

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Why are some text messages not coming through?

💬 Messaging SMS Text Messages 3x asked 0 variants 0 scripts f28e145d_recording-3666826604.txt

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The customer is experiencing issues with receiving multimedia messages on their Fig Kors phone.

💬 Messaging MMS & Media Messages 2x asked 1 variants 11 scripts 0f942c0b_recording-3664289799.txt

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Why are there options for apps like Google Play Store and WhatsApp on my phone if I can't access them?

💻 Apps & Software Settings Issues 1x asked 0 variants 12 scripts 12451d24_recording-3674522055.txt

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The customer is experiencing issues with the microphone and speaker on their phone.

📱 Device Issues Audio & Sound 3x asked 1 variants 0 scripts 30be5943_recording-3666820671.txt

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The customer's phone freezes and the keypad buttons do not respond correctly after a software update.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 7bc37c22_recording-3661373609.txt

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The customer is having trouble using a USB stick for transferring music from a computer to a phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 989c3112_recording-3668298697.txt

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Customer is inquiring about the service provided by Fig Kosher Phone.

❓ General Inquiry Service Questions 2x asked 1 variants 0 scripts 92307a94_recording-3671707954.txt

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How to set up a QR code after a factory reset on the phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 15 scripts 7db02c44_recording-3661895618.txt

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How can I transfer my contacts from my iPhone to my Fig Phone?

💻 Apps & Software Settings Issues 5x asked 4 variants 20 scripts a995dbf3_recording-3669334729.txt

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The customer is experiencing issues with their phone not receiving calls and needs assistance with reflashing the device.

📱 Device Issues Power & Boot 1x asked 0 variants 7 scripts 384c7798_recording-3674508671.txt

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Can I give you a credit card over the phone for payment for a device pickup?

🏪 Store & Service Order Pickup 1x asked 0 variants 6 scripts f1fd2a4f_recording-3654999383.txt

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The customer is unable to input letters when trying to use the RobCop app and is inquiring about the availability of the Move It app on their device.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 5c0b4fd8_recording-3675322884.txt

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The camera software is not functioning properly after a repair.

📱 Device Issues Camera 1x asked 0 variants 6 scripts ed7b4e5a_recording-3669498205.txt

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