Moderation - Admin

The phone does not turn on and is stuck on the logo screen.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 0d0b721f_recording-3661974373.txt

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Why are the Waze and Google Maps apps not working on the Fig Core phone?

💻 Apps & Software Settings Issues 2x asked 1 variants 9 scripts dff3d5cc_recording-3651722336.txt

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The customer is unable to access their messaging app after it was disabled and is seeking assistance to recover it.

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts 75efeff1_recording-3675823555.txt

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The customer is not receiving half of their messages, causing problems.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 4628c8b8_recording-3659341344.txt

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The customer is experiencing automatic message backups and issues with sending and receiving texts.

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts c9c39ef7_recording-3669525685.txt

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The customer is experiencing microphone problems with their phone and is inquiring about a potential fix or replacement.

📱 Device Issues Audio & Sound 9x asked 8 variants 40 scripts 2dde3777_recording-3660284946.txt

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Customer is waiting for a callback regarding a promo code.

💳 Account & Billing Plan Changes 1x asked 0 variants 1 scripts 8b41bbc6_recording-3669174434.txt

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How can I pay for the repair and return shipping of my phone?

🏪 Store & Service Device Repair 1x asked 0 variants 8 scripts 8d09540b_recording-3668098877.txt

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The customer is experiencing issues with their loaner phone not having text messaging capabilities and needs a new loaner phone while their original phone is being repaired.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 945d9d1c_recording-3675437409.txt

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The customer is experiencing issues with phone calls cutting out and problems with typing on the keypad.

📱 Device Issues Audio & Sound 1x asked 0 variants 7 scripts a004ede5_recording-3657198555.txt

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Why is my son not receiving text messages from my phone number?

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 75b8a399_recording-3659293459.txt

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What is wrong with the phone that was recently serviced, and why is it not holding a battery charge?

📱 Device Issues Battery & Charging 1x asked 0 variants 4 scripts 5ddda4fe_recording-3671106392.txt

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How can I switch my phone number from someone else's name to my own?

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts deebd01d_recording-3661639653.txt

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The customer is having trouble receiving text messages and is seeking a solution.

💬 Messaging SMS Text Messages 6x asked 0 variants 0 scripts b634d897_recording-3672616938.txt

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Can I return a phone case that was opened and get the correct one?

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 1dcb51c6_recording-3675243711.txt

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The customer is inquiring about the status of their lost phone and requesting a replacement.

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts ca566b0e_recording-3677887257.txt

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How long will it take to repair my device and ship it back?

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts d972709d_recording-3678643878.txt

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The customer is experiencing slow data speeds affecting text message delivery.

🌐 Data & Internet Slow Data 2x asked 1 variants 9 scripts f672a006_recording-3657950218.txt

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How can I obtain shipping labels and replacement parts for broken devices under warranty?

🏪 Store & Service Device Repair 1x asked 0 variants 7 scripts bb97a900_recording-3679334546.txt

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The customer is having trouble transferring all messages from an old phone to a new phone and is also experiencing data connectivity issues.

💻 Apps & Software Settings Issues 1x asked 0 variants 13 scripts 141e5dca_recording-3660737904.txt

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Pending Questions (1630)