Moderation - Admin

The customer is experiencing issues with their phone's SIM card slot and service compatibility.

📱 Device Issues Physical Damage 1x asked 0 variants 8 scripts f5ceffcf_recording-3659306970.txt

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The customer is experiencing issues with text messaging, including group messages and the keyboard not functioning properly.

💬 Messaging Group Messages 2x asked 1 variants 16 scripts e255aa60_recording-3656514194.txt

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The customer is experiencing issues with software not recognizing their device.

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts 49361781_recording-3669026094.txt

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The customer is unable to charge a brand new phone because it did not come with a battery.

📱 Device Issues Battery & Charging 1x asked 0 variants 17 scripts e301484b_recording-3680236912.txt

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What is the status of my phone repair and what happens with the loaner phone that broke?

🏪 Store & Service Device Repair 1x asked 0 variants 8 scripts 5314df80_recording-3680280181.txt

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Where is my phone that was given for repair?

🏪 Store & Service Device Repair 5x asked 0 variants 0 scripts 87200090_recording-3662019872.txt

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Why are the system updates failing and other features not working on my daughter's phone after a motherboard replacement?

📱 Device Issues Software Updates 1x asked 0 variants 7 scripts 7902ded6_recording-3656788217.txt

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The customer's Fig Core phone is not connecting to their car's Android Auto system.

📱 Device Issues Audio & Sound 5x asked 4 variants 20 scripts 1a164f78_recording-3673279206.txt

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The customer is experiencing issues with a SIM card not working in their phone and is inquiring about software updates and potential solutions.

📱 Device Issues Software Updates 2x asked 1 variants 16 scripts fb114500_recording-3659273530.txt

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The phone is not recognized by the computer when trying to transfer music.

📱 Device Issues Physical Damage 1x asked 0 variants 8 scripts 3d28afc7_recording-3667387204.txt

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The customer is unable to use the Waze and Google Maps apps to enter addresses or find locations.

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts 50b6ca31_recording-3660220157.txt

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The customer is experiencing issues with calling a specific number and turning off notifications for certain apps.

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts 8f17fda4_recording-3659853234.txt

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How can I change my contacts to be saved to the phone so I can create groups?

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts d783cc81_recording-3660775625.txt

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The customer is unable to dial or send messages due to a mobile network issue with their new phone.

📱 Device Issues Power & Boot 2x asked 0 variants 0 scripts a4bb7060_recording-3678189847.txt

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The customer's daughter's phone is unable to receive calls and has issues with text messages and data usage.

📱 Device Issues Calls & Voice 1x asked 0 variants 9 scripts 773017a1_recording-3656841254.txt

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The customer is experiencing issues with sending and receiving messages after a software update.

💬 Messaging MMS & Media Messages 59x asked 58 variants 352 scripts ce8f5a7f_recording-3656431315.txt

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How can I choose which number to display when making calls from a dual SIM phone?

📞 Calls & Voice Call Quality 1x asked 0 variants 2 scripts 1db03630_recording-3662126831.txt

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How can I reactivate my Israeli sim card while I am in Canada?

💳 Account & Billing Plan Changes 1x asked 0 variants 4 scripts a5675d5f_recording-3669552470.txt

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The customer is confused about a data warning notification they received on their phone despite having an unlimited data plan.

🌐 Data & Internet No Data Connection 1x asked 0 variants 10 scripts dd93a483_recording-3657310387.txt

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The customer is experiencing issues with receiving and downloading messages in group chats.

💬 Messaging Group Messages 1x asked 0 variants 8 scripts c5ad65a8_recording-3676727906.txt

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Pending Questions (1651)