Moderation - Admin

The customer is inquiring about issues with text and notifications not working due to a known problem in their area.

💬 Messaging SMS Text Messages 1x asked 0 variants 9 scripts 9e790cf8_recording-3684440649.txt

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What should I do if my phone is not charging properly after a repair?

📱 Device Issues Battery & Charging 8x asked 7 variants 56 scripts ba3ad104_recording-3685693740.txt

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How do I get a transfer code for my phone account?

💳 Account & Billing Account Access 1x asked 0 variants 3 scripts 758a5c9e_recording-3680263544.txt

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What should I do if I did not receive the Android Oreo update on my phone?

💻 Apps & Software Software Updates 1x asked 0 variants 3 scripts 28604f55_recording-3683872366.txt

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The customer is experiencing issues with multimedia messaging not consistently working on their new phone.

💬 Messaging MMS & Media Messages 5x asked 4 variants 25 scripts 3ef6fe13_recording-3680277234.txt

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The customer is experiencing glitches with their phone and has not received recent software updates.

💻 Apps & Software Software Updates 2x asked 1 variants 8 scripts 95434223_recording-3680231061.txt

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What should I do if I'm having problems sending text messages and installing a new app?

💬 Messaging SMS Text Messages 10x asked 8 variants 45 scripts ad9aedc5_recording-3684468923.txt

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Customer is seeking assistance or information

❓ General Inquiry Other 2x asked 1 variants 0 scripts 7a280ecc_recording-3682564269.txt

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Customer is inquiring about payment for shipping and repairs that were not communicated in advance.

💳 Account & Billing Payment Issues 1x asked 0 variants 10 scripts 0c04e431_recording-3683055140.txt

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The phone displays 'no command' when turned on

📱 Device Issues Power & Boot 2x asked 1 variants 6 scripts 74a8e12f_recording-3680262847.txt

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Customer forgot the code to unlock their phone and needs assistance to regain access.

📱 Device Issues Account & Billing 5x asked 4 variants 12 scripts 46e8a8ed_recording-3680749644.txt

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When will the Android update be released?

💻 Apps & Software Software Updates 1x asked 0 variants 1 scripts 6a91e06b_recording-3682198130.txt

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Does visual voicemail work on the Fig Phone and why is the customer receiving text messages from Verizon related to it?

📞 Calls & Voice Voicemail 1x asked 0 variants 5 scripts 0ebb2aa6_recording-3680554597.txt

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Does the Flapper Store do repairs?

🏪 Store & Service Device Repair 2x asked 1 variants 4 scripts 8389562f_recording-3680271793.txt

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The customer is unable to reinstall the Waze app after accidentally uninstalling it and is experiencing issues with Android Auto.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts a906eb28_recording-3685697542.txt

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Why is my phone service disconnected despite making a payment?

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts aeb0881a_recording-3681583763.txt

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The phone keeps shutting off randomly and flashing the FIG logo.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 0dcd5722_recording-3685058613.txt

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How can I get rid of unread text message notifications when there are no unread messages?

💬 Messaging SMS Text Messages 1x asked 0 variants 8 scripts 3f749ef0_recording-3681556292.txt

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How to transfer an existing phone number to a new service plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 2 scripts b696e375_recording-3681496635.txt

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The customer is experiencing a black screen issue and is unable to install an uploader for their car's screen.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts 534259d1_recording-3683480544.txt

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Pending Questions (1651)