Moderation - Admin

The customer is experiencing multiple issues with the music player and touch screen functionality on their new device.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 42a0eae9_recording-3644145309.txt

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The customer is unable to send picture messages and receives an 'invalid destination address' error.

💬 Messaging MMS & Media Messages 1x asked 0 variants 5 scripts 46f4599b_recording-3641591821.txt

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How do I get Waze to work on my Fig Kosher Phone?

💻 Apps & Software Software Updates 1x asked 0 variants 7 scripts fcf28d3b_recording-3638959783.txt

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The customer's phone is not working and the screen is blank.

📱 Device Issues Power & Boot 2x asked 1 variants 6 scripts 545d7f28_recording-3636874184.txt

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How can I update my debit card information for automatic billing?

💳 Account & Billing Payment Issues 1x asked 0 variants 0 scripts 8742560f_recording-3620225382.txt

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What are the differences between the different phone models and their features?

❓ General Inquiry Product Information 1x asked 0 variants 11 scripts eefe9c90_recording-3644139672.txt

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Customer needs to provide information and a picture of the phone's internal details for developer assistance.

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts 913fb437_recording-3647654405.txt

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The customer's phone has become slow after a recent software update.

💻 Apps & Software Software Updates 1x asked 0 variants 4 scripts 7f11fef1_recording-3646887642.txt

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Why is my data running out when downloading updates?

🌐 Data & Internet No Data Connection 1x asked 0 variants 5 scripts 44aeaa77_recording-3648971390.txt

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Can I get my broken Fig Phone repaired and receive a loaner phone while I wait?

🏪 Store & Service Device Repair 1x asked 0 variants 7 scripts 574ee87e_recording-3620080617.txt

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The customer is experiencing issues with a hot battery and the phone freezing during calls.

📱 Device Issues Battery & Charging 1x asked 0 variants 5 scripts 2dd008d9_recording-3640013729.txt

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The customer is having trouble restoring archived messages after a factory reset.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 472521d1_recording-3635306210.txt

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Do I need to buy two SIMs for a kosher line and how does the phone work with WhatsApp?

❓ General Inquiry Product Information 1x asked 0 variants 7 scripts fe2fb798_recording-3637748907.txt

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How is an invoice paid and what are the details of the payment?

💳 Account & Billing Bill Questions 1x asked 0 variants 0 scripts 3d68da9a_recording-3640071570.txt

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The phone randomly turns off and drops calls.

📱 Device Issues Power & Boot 1x asked 0 variants 6 scripts 1d275c2b_recording-3637855303.txt

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How can I retrieve my contacts from a broken phone screen?

📱 Device Issues Screen & Display 1x asked 0 variants 8 scripts f375d199_recording-3642674887.txt

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What is the status and cost of my phone repair due to water damage?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts fdf02bf9_recording-3639074445.txt

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The customer is experiencing issues with a newly purchased phone not having Android functionality.

📱 Device Issues Software Updates 1x asked 0 variants 6 scripts ab4ee010_recording-3650292418.txt

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How to update the phone to access the music player and Waze app?

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts 3e4af883_recording-3638842003.txt

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How can I access my archived messages after a factory reset?

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts 39722b27_recording-3635340318.txt

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Pending Questions (1707)