Moderation - Admin

How can I install the Vonage Business App on a new user's computer?

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 6b768ea7_recording-3688440623.txt

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The customer is unable to use the automated system when calling numbers.

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 0 scripts c6909da3_recording-3687901033.txt

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Customer wants to activate a new line with a new phone number and inquire about plan options.

💳 Account & Billing Plan Changes 1x asked 0 variants 6 scripts 36699bfa_recording-3688657297.txt

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Inquiry about the pickup status of a FIG phone order

🏪 Store & Service Order Pickup 6x asked 5 variants 13 scripts 986f78f8_recording-3687851992.txt

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The customer's phone screen goes blank randomly for extended periods of time.

📱 Device Issues Screen & Display 1x asked 0 variants 7 scripts fb8b752d_recording-3688630643.txt

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What should I do about my data usage warning and the glitches after a recent update?

🌐 Data & Internet Slow Data 1x asked 0 variants 0 scripts 886e8828_recording-3687862365.txt

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The customer is experiencing issues with Bluetooth connectivity, gallery app crashes, and Android Auto not working.

📱 Device Issues Apps & Software 1x asked 0 variants 5 scripts dd940646_recording-3687901116.txt

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What is the status of my phone repair?

🏪 Store & Service Device Repair 24x asked 0 variants 0 scripts e250b998_recording-3687872634.txt

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How do I check for updates to fix issues with Waze and Android Auto?

💻 Apps & Software Software Updates 4x asked 3 variants 24 scripts d731f675_recording-3687903426.txt

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What should I do if my phone screen is not functional after a fall?

📱 Device Issues Screen & Display 1x asked 0 variants 5 scripts eda5d21e_recording-3687863892.txt

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What should I do if my phone's screen is not displaying anything?

📱 Device Issues Screen & Display 20x asked 19 variants 66 scripts b8945ce0_recording-3687887839.txt

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How can I get my broken phone repaired?

📱 Device Issues Physical Damage 4x asked 3 variants 12 scripts 10a0fd6a_recording-3687892432.txt

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How can I return an order I placed?

🏪 Store & Service Order Pickup 8x asked 7 variants 40 scripts 528c1f18_recording-3687909017.txt

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The customer is experiencing issues with data connectivity and is unable to send or receive messages.

🌐 Data & Internet No Data Connection 6x asked 0 variants 0 scripts 67ecca10_recording-3687915929.txt

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The predictive text feature is not displaying options while texting.

💬 Messaging Messaging Apps 1x asked 0 variants 4 scripts 1043d17b_recording-3688281947.txt

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Why is there a delay in the device repair that was promised to be ready today?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 9a3f31bb_recording-3687866397.txt

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What features do AirPods have regarding noise cancellation and phone calls?

❓ General Inquiry Product Information 1x asked 0 variants 9 scripts 105c265b_recording-3687859129.txt

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The customer is experiencing issues with the Waze app not working due to network problems with their service provider.

🌐 Data & Internet No Data Connection 6x asked 5 variants 46 scripts 341daaba_recording-3687848889.txt

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What should I do if I am having hearing issues during calls?

📱 Device Issues Audio & Sound 2x asked 1 variants 9 scripts 33864816_recording-3688554922.txt

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What are my options for repairing or replacing my water-damaged phone?

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts cbd44c5b_recording-3687916871.txt

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Pending Questions (1630)