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Question Variants (105)

The customer is not receiving all text messages after a system update.

The customer is experiencing issues with receiving messages on their FIG phone.

The customer is not receiving text messages from others.

The customer is having trouble receiving text messages and is seeking a solution.

Why am I not receiving all text messages?

The customer is not receiving all of their text messages despite following previous troubleshooting steps.

Why are some text messages not coming through?

The customer is not receiving messages from a specific contact intermittently.

The customer is not receiving all messages and has an incorrect unread message notification after a software update.

The customer is not receiving standard text messages.

The customer is experiencing issues with sending and receiving messages, including receiving duplicate messages.

The customer is not receiving half of their messages, causing problems.

The customer is having trouble receiving text messages after resetting Bluetooth and network settings on their phone.

Customer is not receiving text messages from their wife.

The customer is experiencing issues with not receiving messages and is inquiring about a potential refund if the issue persists.

Why do text messages stop coming in frequently?

What if I don't get my messages? Like, some of them come through and some don't.

The customer is experiencing issues with receiving text messages and voicemail notifications on their new FIG phone.

The customer is experiencing issues with receiving text messages after a short period of time.

Why am I not receiving text messages from some contacts?

The customer is not receiving all text messages.

The customer is not receiving text messages.

The customer is not receiving text messages after a recent update.

Why are some people not receiving my text messages?

The customer is experiencing issues with sending messages where they cannot see the sent messages and are receiving duplicate threads.

The customer is not receiving all messages after a software update.

The customer is experiencing issues with texting on their phone and is seeking assistance to resolve it.

Why am I not receiving text messages on my phone?

The customer is experiencing issues with not receiving all text messages after a recent update.

The customer is experiencing issues with receiving text messages and voicemail notifications on their new FIG phone.

Customer is experiencing issues with receiving text messages after a short period of time.

Why am I not receiving all text messages on my phone?

The customer is having trouble receiving text messages on their phone.

The customer is experiencing issues with receiving certain messages on their Fig Phone.

The customer is not receiving all text messages on their phone.

The customer is having issues receiving text messages after a system update.

The customer is not receiving some random text messages.

The customer is experiencing issues with receiving and sending text messages.

Customer is not receiving some text messages after a recent update.

The customer is having trouble receiving text messages.

The customer is not receiving text messages after a phone update.

The customer is experiencing issues with not receiving some text messages.

The customer is having an issue with not receiving text messages.

The customer is experiencing issues receiving certain text messages.

The customer is not receiving text messages from others.

The customer is not receiving messages after a recent update.

The customer is experiencing issues with receiving and sending text messages.

The customer is not receiving all their text messages.

The customer is experiencing issues with not receiving random text messages on their new Fig phone.

Customer is experiencing issues with sending and receiving text messages, where some texts go through and some do not.

The customer is not receiving all text messages after a phone update and is seeking a solution.

The customer is experiencing issues with certain people not receiving text messages.

The customer is experiencing issues with sending and receiving text messages.

Customer is having a problem getting text messages after an update.

The customer is not receiving text messages after a recent update.

The customer is experiencing issues with receiving and sending text messages.

The customer is not receiving a lot of text messages after a recent update.

The customer is experiencing issues with text messages not coming through after a system update.

Why are my text messages not coming through?

The customer is not receiving text messages on their phone.

The customer is not receiving messages from others.

The customer is experiencing issues with text messages not coming through.

The customer is not receiving text messages after a software update.

The customer is experiencing issues with receiving text messages.

The customer is not receiving all text messages after a phone upgrade.

The customer is experiencing issues with receiving text messages.

The customer is experiencing issues with receiving text messages, as some messages are getting lost.

The customer is not receiving all text messages after a recent update.

The customer is experiencing issues with receiving messages from the same person intermittently.

The customer is not receiving text messages on their phone.

The customer is not receiving all text messages.

The customer is not receiving text messages consistently.

The customer is not receiving all text messages after a recent update.

The customer is not receiving all text messages on their new phone.

The customer is not receiving text messages after a recent update.

The customer is having problems receiving all text messages.

The customer is not receiving some text messages.

The customer is experiencing issues with receiving text messages on a Fig phone.

The customer is not receiving all text messages sent to them.

The customer is experiencing issues with receiving text messages.

Why are some of my SMS messages not coming through?

The customer is experiencing issues with receiving text messages from certain contacts.

The customer is experiencing issues with text messaging after a system update.

The customer is having trouble receiving text messages consistently.

The customer is experiencing issues with sending and receiving text messages.

The customer is experiencing issues with sending and viewing text messages.

The customer is not receiving all text messages on their phone.

The customer is experiencing issues with sending and receiving text messages.

The customer is experiencing issues with receiving text messages.

The customer is experiencing issues with receiving messages on their FIG phone after an update.

The customer is experiencing issues with missing text messages and blank texts on their Fig Phone.

The customer is experiencing issues with text messages not being received and random loss of service.

The customer is not receiving some text messages.

The customer is having issues receiving regular text messages.

The customer is not receiving text messages.

The customer is experiencing issues with missing text messages.

The customer is having issues with receiving text messages.

The customer is not receiving text messages on their phone.

The customer is unable to send and receive text messages on their Fig phone.

The customer is experiencing issues with sending and receiving text messages.

The customer is experiencing issues with receiving text messages.

The customer is experiencing issues with text messages not going through.

The customer is experiencing issues with receiving text messages on their Fig phone.

The customer is not receiving text messages on their phone.

Response Scripts (655)

85.0%

Yes, so you updated to the latest app of 2.217, right? Okay, so let's first make sure that it's at 2.217. Go into your settings, please. Go to apps and notifications. And then after that, you're going to go to see all apps. Okay. And then you would go into your message app. All right, and then you would go into stored and caching. Okay. And now at the top there, right below the word messages, the icon, it should say a number. What does that say? 2.2.7. Okay, great. All right, so now go back into see all apps. So we have, like, the whole list of apps there. Yeah. And then on the top right, there's, like, the three dots. You click on those three dots. Okay. And then it should say show system. Click on that. Yep. And then you would scroll down to DuraSpeed. So what is it? So what? DuraSpeed, so D-U-R-A, speed. It's in alphabetical order. Okay. Yeah, I see that. All right, so you click on that, and then you would click on open. Okay. And then there's a toggle all at the top. You would turn that off. Okay. All right, so after turning that off, you would go back into your message app, that same place that you were before where you read the 2.2.7. Okay. And there you would clear storage. Delete app data? Yes. Okay. All right, and then after that, you would just turn your phone off and turn it back on, and then you're good to go.

85.0%

Yes, we are aware of that and I can help you to get it. Okay, so go to Settings. Once in Settings, let me know. Yes. Now go to Apps and Notifications, please. Yes. Once in Apps and Notifications, go to See All Apps. Yes. Once you're in See All Apps, go to Store, yes, go to, on the top right of the screen, go to Show System. You have three dots. Tap on those three dots and then press Show System, please. Yeah. Once you press Show System, you have to look up for an app that will be called Vue Recipe. What's it called? I can spell it for you if you want. Yeah, please. V-U-E-S-E-N, umbrella. U as an umbrella. That's the right one, yes. So get there, please. Yeah. Once you're there, scroll down to the... Yes, you have to press open. Open. Once you press open, check where it says you will find the messaging app and the phone app off. So turn them both on. Messages should be on, and phone should be on. Okay. That's it? Messages on phone? Yes, that's it. Okay. And then I have to, like, save it, or I can just leave? No, just leave it like that, and if you don't have enough to save, you can press it. If not, just leave it like that, and you should be... It should be working just fine.

85.0%

Sure, I can help you with that, okay? So, if you have the phone in your hand, go to settings, please. Settings. Okay, once in settings, you need to go to apps and notifications. Once you're in settings, and once you're in apps and notifications, go to see all apps. Yes. Once you're in see all apps, okay, on the top right of the screen, you're going to see three dots. Yes. Tap on those three dots and press the show system. Yes, and now you will have to find an app that will be called Duraspeed, okay, D-U-R-A-S-P-E-E-D. That's D as in dog? Yeah, D as in dog, U as in umbrella, R as in red, A as in apple, S as in cat, B as in Peter. Duraspeed? Yes. Okay, now you're going to open it. You will see an option there that says open. Yes. Okay, so open it, and you are going to see a lot of options. First of all, the app is going to be on, and then a lot of options will be toggled off. Okay? So you need to toggle the message gap on. Yes, on now. Because Duraspeed is, yes, it's on, and now it should be working perfectly fine. Duraspeed is an app that closes your background apps, okay? It's a function that the developers think that it will be a good idea just to improve the battery time of your phone. So, unfortunately, it affected the messages, and yes, this will let all your messages come in without any problem.

85.0%

75.0%

70.0%

65.0%

50.0%

48.33333333333333%

I can help with that. Please go into your settings. You would press the back button at the top right. Okay. Get to settings. And then go to Apps and Notifications. Yes. Okay. And then you would go to See All Apps. What is it? See All Apps. It doesn't say that. It says App Info, Notifications, Notifications, Default Apps, and Advanced. You have. What was that? So you can click on App Info. That will take you to the same place. Okay, App Info. Okay. And on the top right corner, there's three little dots. Click on those and click Show System. Okay. So now we're going to go down and we're going to scroll all the way to the letter D. D as in dog. And you're going to be looking for your speed. What am I looking for? Your run speed. Okay. Got it. Okay. Perfect. Now you're going to open up that and then you're going to click Open. Okay. Now is it on or off? It says on. Okay. Now you're going to scroll down. Are there any switches below that that are on or off? Are they all off? All seem to be off. All right. So we're going to try to turn that. Zero speed. Try to turn it off. The very top switch, just switch that one off. Okay. Now we're going to go back to that long list of applications that you had. You found zero speed. Yeah. So now you're going to scroll down to M and look for Messages. Okay. Now you're going to open that and you're going to click on Storage and Cache. Wait, I opened it and it just goes to my messages. No, no, no, no. You're not going to click Open. Once you click on the messages, you scroll down. It's going to say Storage and Cache. Okay. Got it. And then you're going to clear Storage. This is only going to erase, like, background data. It's not going to erase any messages. Okay. So it won't erase, like, pictures and things like that. No. Okay. All right. So after you clear that, you should be able to get your messages back again. You just turn your phone off and turn it back on.

48.33333333333333%

45.0%

Sure, I can certainly help you with that. So, you need to go to settings on your phone first. Once in settings, you need to go to apps and notifications. Once you're there, please let me know. If you don't see seal app, you have to go to app info. One of them will be there a hundred percent. Once you're either in one of the places, all you have to do after that is you need to look up for an option that will be called, on the top right of the screen, you will find three dots. So you have to tap on those three dots, and once you tap on those three dots, it will show you an option that is called show system. So you have to press on that option named show system. Once you're there, all you need to do is look up for an app that will be called viewer speed. Once you find it, all you need to do is you need to open, you need to tap on it and then open it. And once that's done, you will find your app and one of those apps will be your messaging app and you will see that it will be off. So you just have to turn it off and that's all you have to do.

45.0%

So, go to the settings in your phone, please. Okay. Okay. Settings. Yes. Again, go to Apps and Notifications. Okay. Is that CLS? Yes, CLS, and go to the Messaging app directly. Okay. Right there. Okay. Should I open it? Open it. Open. Yes. Scroll down to the third option. That's going to be Storage and Cache. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Yes. Scroll down to the third option. That's going to be Storage and Cache. Wait. It just literally took me two. I did something wrong there. Let me go. It took me two messages. No. No. No. I'm sorry. I didn't open from there. It's open from that menu. Okay. But don't press open. Just press on that and then scroll down to the third option. That's Storage and Cache. And we have to clear the storage. Wait. Where should I? Wait. Hold on. I went through messages. Now I have either open or forced stop. And you can see that I have two messages. Okay. Okay. Okay. And no. Scroll down to the third option. That's going to be Storage and Cache. Hold on a second. Let's see. Wait. Okay. I'm going to go back to the beginning. Apps and Notifications. I click on that. Then I go to See All Apps. See All Apps. Then I go to the Messaging app. Yes. Now press on that and don't open. Just scroll down to the third option. That's going to be named Storage and Cache. That I got. Okay. Okay. Once you're Storage and Cache, press where it says Clear Storage. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Clear Storage. Clear Storage. Okay. Okay. Now you have to try it again. Okay. This should work. But we have to try it. We have to test it.

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15.0%

Alright, so yes, some customers are experiencing that issue, there is a fix for you. Do you have the phone in your hand? Yeah. Okay, can you go into your settings? Second. Settings, okay. Apps and Notifications. Yeah. See All Apps. Okay. Top right corner, there's going to be three dots. Click on those and click Show System. Okay. Now you're going to scroll down to D, the list of apps in alphabetical order, so D as in dog, you're going to be looking for Aerospeed. So where do I have to scroll, to which one? Aerospeed. Yeah, Aerospeed, yeah. So you're going to click that. Yeah. You're going to click Open. Okay. Now on the top, there's a switch. Is it on or off? What does it say? It's off. Yeah. It's off? Yeah. Okay. Do you remember when you turned the system off? Was the Aerospeed off? I asked, do you know when it was turned off? Over a week ago. Maybe for one day or less, it was on for a little bit. Okay. So if you're still experiencing a loss of messages, even with that system off, you have to bring your phone in.

15.0%

5.0%

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