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The customer is not receiving some text messages after a new app update.

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I think I can help you with that right now. Okay, go to Settings in your phone, please. Once you're in Settings, you need to go to Apps and Notifications. And then go to See All Apps. Once you're in See All Apps, go to... On the top right of the screen, you will find three dots. Touch on those three dots, please. So, once you touch those three dots, press where it says... You have to look up for an app that will be called DuraSpeed. D-U-R-A Speed. By the three dots, I'm doing Show System or Reset App? Show System. Okay. So, I'm looking for something that says... Yes. What does it say? It has to say DuraSpeed. D-U-R-A S-P-E-E-D. Okay. Got it. Okay. Once you find it, you will have it on. Do you have it on? You can press Open. Yeah, it says on. Oh, okay. It says on. Now, you will see that all the apps are toggled off. Do you see the list of apps there? Yes. Okay. So, you can put all of those apps on, or at least the messaging app. If I do all of them, then it's going to work better for everything? It's going to work, yes. Okay. Perfect. And now I just go ahead and it's on, right? Yes. And now that's it. That should be the end of the problem. If you're still seeing the issue, please let us know.

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