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The customer is experiencing issues with sending and receiving group texts and pictures on a device.

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Okay, so some of our customers are having that issue, we do have a way to solve it. It would be the same on all the phones, because you said you have multiples, right? Yeah, we have three. Okay, so just remember these steps I'm going to tell you and you're going to do them on all three of these phones, okay? Okay. Alright, so go into your settings. Okay. And go to app notifications. App notifications? Yep, and then go to see all apps. App notifications and see all apps. Yep, and then the top right corner, there's three little dots, click on that. I don't see, over here, app info? Yes, it could also, other Fig models, it's app info, but it's the same thing, yep. Okay, fine. Okay, now what? Alright, and three little dots in the top right corner, click on those. Yeah. System. Yeah. Alright, and now you're going to scroll down to DuraSpeed, so it's D as in dog, U-R-A, speed, and the list is in alphabetical order, so you can just skip all the way down to D. DuraSpeed? Yep. I just click on it? Yes. Okay. And then click open. Okay. Alright, and then you're going to turn it off. Okay. Alright, now after you turn it off, you're going to go back into the long list of applications. Okay. And then you're going to click on messages. Okay, wait a minute, okay. And then you're going to go to storage and cache. Storage and cache, okay. And then you're going to clear storage. And don't worry, it's not going to delete any of your messages. Okay, and I'm just going to press okay? Yes. Okay. Alright, and that's it. Then you're going to turn your phone off and turn it back on for all three devices. And everything should be coming through the right way? Yes.

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