Moderation - Admin

The phone is not turning on or charging after a previous repair.

📱 Device Issues Power & Boot 2x asked 0 variants 0 scripts fc4dfed5_recording-3636837151.txt

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What are the hours of operation for the repair store?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts f8b7bd16_recording-3634039324.txt

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Why am I not receiving text messages from certain numbers on my Fig Phone?

💬 Messaging SMS Text Messages 1x asked 0 variants 1 scripts 092a7338_recording-3640355452.txt

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How can I renew my plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 3 scripts 80af8095_recording-3649230355.txt

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When will the parts for the phone repair be available?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 64a3ba53_recording-3638992994.txt

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The customer's phone is showing no service and only emergency calls in certain locations.

🌐 Data & Internet No Data Connection 1x asked 0 variants 2 scripts ae3c16ca_recording-3644093734.txt

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The customer is experiencing issues with not receiving messages when the phone is dead and then turned back on.

📱 Device Issues Messaging Apps 1x asked 0 variants 3 scripts 2337cfc2_recording-3644112216.txt

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The customer is requesting a final invoice for multiple phone repairs and inquiring about the shipment status of their phones.

💳 Account & Billing Bill Questions 1x asked 0 variants 8 scripts cf51ecca_recording-3649641674.txt

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How to reset a phone that requires Google Authenticator for factory reset?

📱 Device Issues Settings Issues 2x asked 1 variants 4 scripts 20157c2d_recording-3641703447.txt

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How to use the text-to-talk feature on the phone?

💬 Messaging Messaging Apps 1x asked 0 variants 12 scripts b328255d_recording-3649923763.txt

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The customer is experiencing issues with their phone not ringing or showing caller ID for incoming calls.

📞 Calls & Voice Can't Receive Calls 1x asked 0 variants 0 scripts 88970644_recording-3622051541.txt

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What is the warranty for a phone that was damaged after being dropped?

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 388f1be4_recording-3642187889.txt

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The customer is experiencing weak vibration on their phone, causing them to miss calls.

📱 Device Issues Audio & Sound 1x asked 0 variants 6 scripts 12b691d8_recording-3642231025.txt

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The customer is having trouble with dropped calls and did not receive a return label for a broken phone.

📱 Device Issues Calls & Voice 1x asked 0 variants 5 scripts de13be3f_recording-3621528106.txt

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How do I cancel my service while transferring my number to a different plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 4 scripts f86f89bd_recording-3620346389.txt

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The customer's phone screen stopped working and the battery is overheating and draining quickly.

📱 Device Issues Screen & Display 1x asked 0 variants 4 scripts 66413050_recording-3621536012.txt

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The customer is inquiring about the availability of a compatible phone case for the Fig Core model.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 0de87661_recording-3644480470.txt

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The customer is experiencing draft calls while talking on their phone.

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts e0bc4cab_recording-3640060932.txt

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The customer is experiencing issues with their SIM card activation and data connectivity.

🌐 Data & Internet No Data Connection 1x asked 0 variants 2 scripts 54936483_recording-3644103400.txt

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Can I connect the Fig Phone to my car for Waze and how do I input the information?

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts fd4854fd_recording-3637188852.txt

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Pending Questions (1698)