Moderation - Admin

The customer is experiencing issues with calls dropping and receiving a message indicating mobile service is not available.

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 3 scripts 696a6b22_recording-3621588480.txt

Edit Merge

The customer is inquiring about the status of their phone repair due to physical damage.

📱 Device Issues Physical Damage 2x asked 0 variants 0 scripts 6e6a816e_recording-3637388893.txt

Edit Merge

Inquiry about stock availability of a specific phone model

🏪 Store & Service Order Pickup 1x asked 0 variants 7 scripts 9e3727ad_recording-3645129906.txt

Edit Merge

The phone keeps returning to the home screen while using apps, affecting text messaging and notepad functionality.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 58d7a03d_recording-3648838437.txt

Edit Merge

The music player app on the phone does not open

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 21891d45_recording-3642131311.txt

Edit Merge

The notification light on the phone stays green and the phone does not turn on.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts ceeac89c_recording-3621582337.txt

Edit Merge

The customer is experiencing issues with the camera app not being available and the microphone not working.

📱 Device Issues Camera 1x asked 0 variants 4 scripts 45109f94_recording-3648444313.txt

Edit Merge

Customer is inquiring about the availability of the Fusion phone and having trouble ordering it online.

❓ General Inquiry Product Information 1x asked 0 variants 3 scripts c0d753e7_recording-3644990862.txt

Edit Merge

The phone keeps freezing and has issues with the Waze app

📱 Device Issues Software Updates 1x asked 0 variants 3 scripts f339bce6_recording-3639121423.txt

Edit Merge

How to remove call forwarding from my phone?

📞 Calls & Voice Call Quality 1x asked 0 variants 4 scripts a56e0b21_recording-3621541068.txt

Edit Merge

The customer is inquiring about modifying the delivery address for a package that could not be delivered.

🏪 Store & Service Order Pickup 1x asked 0 variants 5 scripts 9535163e_recording-3646665844.txt

Edit Merge

Is the phone repair store by Avenue J open today?

🏪 Store & Service Device Repair 1x asked 0 variants 2 scripts 17ae4c4a_recording-3650612212.txt

Edit Merge

The customer is experiencing issues with the phone's display not showing information properly when closed.

📱 Device Issues Screen & Display 1x asked 0 variants 2 scripts eaadb644_recording-3644745384.txt

Edit Merge

How can I save my daughter's contacts and what should I do about my phone's dying battery?

📱 Device Issues Battery & Charging 1x asked 0 variants 3 scripts 994b07e5_recording-3635342662.txt

Edit Merge

The customer is unable to receive pictures and voice notes due to potential data issues.

🌐 Data & Internet No Data Connection 1x asked 0 variants 4 scripts f3eb2aa5_recording-3647044153.txt

Edit Merge

Customer is inquiring about a loan link that was supposed to be sent but was not received.

💳 Account & Billing Account Access 1x asked 0 variants 4 scripts 6ba94632_recording-3648447623.txt

Edit Merge

How do I renew my service with my service provider?

💳 Account & Billing Plan Changes 1x asked 0 variants 5 scripts cc9ea15e_recording-3621538568.txt

Edit Merge

The customer is having issues with restarting their phone.

📱 Device Issues Power & Boot 1x asked 0 variants 5 scripts 8b0095dc_recording-3641449991.txt

Edit Merge

The customer is experiencing issues with video playback on their phone, where videos cannot be opened or played back correctly.

💻 Apps & Software Settings Issues 3x asked 2 variants 19 scripts 77fd0648_recording-3636547390.txt

Edit Merge

Is there any way to retrieve pictures and contacts from a phone that was dropped in water and no longer turns on?

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts 6e58137e_recording-3637313828.txt

Edit Merge

Content Moderation

Pending Questions (1698)