Pending Questions (1687)

The microphone on the device is not working and there is a software issue preventing its functionality.
📱 Device Issues Audio & Sound 2x asked 0 variants 0 scripts fda2e831_recording-3639263403.txt
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The customer wants to port their phone number from another carrier and inquire about plan options.
💳 Account & Billing Plan Changes 2x asked 0 variants 0 scripts 20a7271b_recording-3638626594.txt
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The GPS on the Fig 2 Pro phone is not working properly with H2O service.
📱 Device Issues General Inquiry 1x asked 0 variants 26 scripts eef0003d_recording-3641244759.txt
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Customer is inquiring about a repair process.
🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 89287372_recording-3634659943.txt
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What is the status of my phone number porting process?
💳 Account & Billing Plan Changes 2x asked 1 variants 12 scripts 86c34209_recording-3639146521.txt
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The customer is inquiring about reopening their account due to a missed payment and providing new credit card information.
💳 Account & Billing Payment Issues 2x asked 1 variants 11 scripts e27934c5_recording-3621533115.txt
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The customer is experiencing issues with transferring their account from Selectel to Fig and needs assistance with the required information for the transfer.
💳 Account & Billing Account Access 2x asked 1 variants 10 scripts 0d5497ff_recording-3644637318.txt
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The customer is experiencing issues with the earphone jack on their phone after a repair.
📱 Device Issues Audio & Sound 2x asked 1 variants 8 scripts 7041729c_recording-3636604672.txt
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How long does it take to ship out a repaired phone?
🏪 Store & Service Device Repair 2x asked 1 variants 6 scripts e48b4864_recording-3640798632.txt
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How can I return an item that I purchased online?
🏪 Store & Service Order Pickup 2x asked 0 variants 0 scripts fc01fd90_recording-3644103075.txt
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The customer is experiencing issues with network reception and compatibility of their phone in the U.K.
🌐 Data & Internet No Data Connection 1x asked 0 variants 9 scripts 4dcceaba_recording-3636890741.txt
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What should I do if my phone has a blank screen and loses all stored information?
📱 Device Issues Screen & Display 1x asked 0 variants 9 scripts d2b26c74_recording-3634217255.txt
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Can I order a phone and have it shipped to me?
🏪 Store & Service Order Pickup 1x asked 0 variants 23 scripts f7d59952_recording-3645049306.txt
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The customer wants to exchange two phones and inquire about the availability of a specific model.
🏪 Store & Service Device Repair 2x asked 1 variants 8 scripts 4d8322f2_recording-3649146954.txt
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Can I get a Fig Mini phone with talk only and how do I transfer my number from my current provider?
💳 Account & Billing Plan Changes 2x asked 1 variants 8 scripts f67ff952_recording-3646155966.txt
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The customer's phone is not receiving software updates despite attempts to fix it.
💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts dace5642_recording-3644838752.txt
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The customer is experiencing issues with the T9 app on their Fig Core phone and is seeking assistance to resolve it.
💻 Apps & Software Settings Issues 2x asked 1 variants 23 scripts c2ef417b_recording-3633788728.txt
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The customer is inquiring about the possibility of getting a refund or repair for a broken phone that is not charging.
📱 Device Issues Power & Boot 1x asked 0 variants 11 scripts 0680f544_recording-3648274542.txt
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Customer is having trouble with a transfer request to their previous cell phone company due to a name discrepancy on the account.
💳 Account & Billing Plan Changes 2x asked 1 variants 13 scripts 9c87fc36_recording-3644172252.txt
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Customer is experiencing issues with transferring their phone number from an old provider to a new account.
💳 Account & Billing Account Access 6x asked 5 variants 16 scripts 212aeaae_recording-3644157251.txt
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