Moderation - Admin

The phone is working slowly and not performing as expected.

📱 Device Issues Slow Data 1x asked 0 variants 3 scripts 695ab1b7_recording-3675592982.txt

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The battery drains quickly after reaching 50% charge.

📱 Device Issues Battery & Charging 4x asked 3 variants 7 scripts c8feb8f7_recording-3660536915.txt

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Will updating my phone affect my ability to receive picture texts and voice notes?

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts d4cb55bd_recording-3652555939.txt

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Why can't I send pictures and videos after the recent update?

💬 Messaging MMS & Media Messages 1x asked 0 variants 5 scripts 3bc32f00_recording-3653923227.txt

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How does the phone plan work with the SIM card and pricing options?

💳 Account & Billing Plan Changes 1x asked 0 variants 5 scripts 0865e01d_recording-3659277600.txt

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The customer is not receiving all messages and has an incorrect unread message notification after a software update.

💬 Messaging SMS Text Messages 2x asked 0 variants 0 scripts b0168906_recording-3668184870.txt

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Is the Google Maps voice command feature supposed to work with the Fig phone when using Android Auto?

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts e2407abe_recording-3667681216.txt

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Is there a location for a store in Flatbush and what are their hours?

🏪 Store & Service Store Visit 1x asked 0 variants 9 scripts e0b6a2ff_recording-3674496104.txt

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How to activate voicemail on a Fig Phone

📞 Calls & Voice Voicemail 1x asked 0 variants 2 scripts 0ba0299e_recording-3669204635.txt

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How can I start a return for a phone I ordered?

🏪 Store & Service Device Repair 2x asked 1 variants 11 scripts 43646b76_recording-3675878431.txt

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How long does it take to receive the ordered Fig Phone and SIM card?

🏪 Store & Service Order Pickup 1x asked 0 variants 5 scripts da3bf6ce_recording-3652133171.txt

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Why am I not receiving picture messages?

🌐 Data & Internet No Data Connection 2x asked 0 variants 0 scripts 16507aba_recording-3660647400.txt

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The screen goes blank after the latest update and requires a battery reset to function.

📱 Device Issues Screen & Display 1x asked 0 variants 2 scripts 5589eff4_recording-3678940423.txt

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Customer inquired about a refund for a returned device that did not work in their area.

💳 Account & Billing Payment Issues 1x asked 0 variants 1 scripts 451ade5c_recording-3673228360.txt

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The phone shuts off unexpectedly when closed too hard.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts c60c9420_recording-3659544071.txt

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How to reset the password for my account?

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts 9e6991b2_recording-3657384260.txt

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The customer is experiencing issues with the RAFCA app on their phone and is seeking assistance.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 6c25dc68_recording-3666787012.txt

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Will the store have the new phone models in stock and when will the update be available?

🏪 Store & Service Order Pickup 1x asked 0 variants 0 scripts 934fb14c_recording-3679374749.txt

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The customer is experiencing issues with a camera that was replaced but is still not functioning.

📱 Device Issues Camera 1x asked 0 variants 7 scripts 8c8ab917_recording-3666834105.txt

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The customer is having trouble with their phone not reading SIM cards.

📱 Device Issues SIM Card Issues 8x asked 7 variants 24 scripts bfede792_recording-3662648265.txt

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Pending Questions (1687)