Moderation - Admin

The customer received the wrong storage capacity for their ordered device.

💳 Account & Billing Order Pickup 1x asked 0 variants 1 scripts fb6ace96_recording-3663231765.txt

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Customer is unable to send multimedia messages and receives an error about service not being activated.

💬 Messaging MMS & Media Messages 1x asked 0 variants 0 scripts 4bda3b75_recording-3670700226.txt

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Customer cannot receive multimedia messages after a phone update.

💬 Messaging MMS & Media Messages 1x asked 0 variants 0 scripts 45f2bf37_recording-3653820124.txt

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The phone is not turning on and may have a software or hardware issue.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 868459d4_recording-3660599990.txt

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The messaging app does not allow the user to go back after opening the on-screen keyboard.

💻 Apps & Software Messaging Apps 1x asked 0 variants 0 scripts 27d2af47_recording-3678423811.txt

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The customer wants to change their service plan but is having trouble with account verification.

💳 Account & Billing Plan Changes 1x asked 0 variants 1 scripts 40036fbc_recording-3661163004.txt

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Why are some videos blocked from playback on my FIG phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 54e1191c_recording-3677262573.txt

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The customer is experiencing multiple issues with their phone, including unresponsive buttons, delayed message delivery, and volume control problems.

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts 685f5ad2_recording-3677308795.txt

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Why is the update for the Fig Messaging App delayed and can I get a refund for the issues caused?

💻 Apps & Software Software Updates 2x asked 1 variants 8 scripts ad6c10b5_recording-3678983708.txt

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Should I install the new system update on my phone?

💻 Apps & Software Software Updates 1x asked 0 variants 7 scripts 62d637ce_recording-3673012214.txt

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How can I get a loaner phone and a return label for my device?

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 2cf431d6_recording-3670681903.txt

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The customer is experiencing poor call quality and static on their phone.

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts 18146038_recording-3654080604.txt

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The customer is experiencing issues with their data connection and wants to know the status of the resolution.

🌐 Data & Internet No Data Connection 1x asked 0 variants 4 scripts 98ea8e72_recording-3657046234.txt

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The customer is experiencing issues with an unlimited SIM card showing used minutes and is unable to make outgoing calls.

💳 Account & Billing Plan Changes 1x asked 0 variants 5 scripts 1331519d_recording-3668289291.txt

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The customer is experiencing issues with the touch screen and display of their phone, which has stopped working completely.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts a0756f70_recording-3674474946.txt

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What day of the month does my phone plan refresh and will canceling a download affect my data usage?

💳 Account & Billing Plan Changes 1x asked 0 variants 6 scripts 42fa8df1_recording-3669128280.txt

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How can I stop receiving RCS messages on my Fig phone?

💬 Messaging Group Messages 1x asked 0 variants 5 scripts 166de02f_recording-3651675694.txt

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Why does my call get cut off mid-conversation?

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts 467aa58f_recording-3679410775.txt

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The customer is unable to send a picture text with an invoice.

💬 Messaging MMS & Media Messages 1x asked 0 variants 1 scripts c664794e_recording-3664588367.txt

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How do I send conversations from an old Fig to a new Fig?

💬 Messaging Messaging Apps 1x asked 0 variants 4 scripts ccbeeb45_recording-3659988607.txt

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Content Moderation

Pending Questions (1687)