Moderation - Admin

The customer is experiencing ongoing issues with the camera performance on their device after a repair.

📱 Device Issues Camera 1x asked 0 variants 4 scripts 9c762882_recording-3677126080.txt

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What can I do about my phone that fell and broke, and does the warranty cover it?

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts f5cef5fa_recording-3651672290.txt

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Why are my text messages appearing in different threads with some contacts?

💬 Messaging Messaging Apps 1x asked 0 variants 10 scripts 880002ad_recording-3666790818.txt

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What if I don't get my messages? Like, some of them come through and some don't.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 5dd9a32f_recording-3663218173.txt

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The customer is experiencing a burning smell when charging their iPhone.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts f56702db_recording-3677785177.txt

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Customer inquired about the status of a replacement phone that was supposed to be delivered.

🏪 Store & Service Device Repair 1x asked 0 variants 6 scripts 384dc283_recording-3656979371.txt

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Why do text messages stop coming in frequently?

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts c93ba30f_recording-3661494399.txt

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How to unlink a contact from the SmartList app to delete it?

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 7327b246_recording-3653058956.txt

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The customer is unable to listen to music while using headphones and the music app is not working.

💻 Apps & Software Settings Issues 10x asked 9 variants 52 scripts 9713a993_recording-3664982700.txt

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The customer is not receiving all of their text messages despite following previous troubleshooting steps.

💬 Messaging SMS Text Messages 4x asked 0 variants 0 scripts b0584803_recording-3672497562.txt

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The customer is experiencing battery drainage issues with their phone and is inquiring about a discount for purchasing a new phone.

📱 Device Issues Battery & Charging 1x asked 0 variants 4 scripts 9c29cb6c_recording-3661871391.txt

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The customer is not receiving text messages in the morning.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 2356b887_recording-3662840622.txt

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The customer is experiencing issues with pictures not downloading on their new phone.

🌐 Data & Internet No Data Connection 3x asked 2 variants 16 scripts d1c24ccc_recording-3663394627.txt

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The customer is experiencing issues with receiving messages and has to manually open the messaging app to view them.

💬 Messaging Messaging Apps 2x asked 1 variants 5 scripts 1739b130_recording-3666833059.txt

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The customer is experiencing issues with receiving messages and a persistent notification about charging connected devices via USB that prevents charging.

📱 Device Issues Battery & Charging 1x asked 0 variants 12 scripts 614b1a11_recording-3663299507.txt

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The screen is malfunctioning and texting by itself.

📱 Device Issues Screen & Display 1x asked 0 variants 4 scripts 7058def3_recording-3675869983.txt

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How to perform a factory reset on the F52 device

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts 104d96a3_recording-3672077363.txt

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The customer is inquiring about their account status and whether they are still paying for a plan associated with their phone.

💳 Account & Billing Account Access 1x asked 0 variants 5 scripts 29d8d536_recording-3673124224.txt

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Customer is experiencing ghost notifications for new messages and is unsure if they are missing any messages.

💬 Messaging Messaging Apps 1x asked 0 variants 4 scripts 6e34d845_recording-3677812026.txt

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The customer is inquiring about the status of their phone repair, specifically regarding the screen and camera issues.

📱 Device Issues Screen & Display 3x asked 2 variants 18 scripts d350e8a3_recording-3651666035.txt

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Pending Questions (1687)