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Customer is unable to transfer their iPhone to a new Fig Phone and needs assistance with obtaining an IMEI for activation.

📱 Device Issues Account Access 1x asked 0 variants 4 scripts 83737008_recording-3676984750.txt

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The phone shuts off randomly when adding contacts.

📱 Device Issues Power & Boot 1x asked 0 variants 2 scripts d2f308dd_recording-3651723035.txt

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The phone does not vibrate when receiving calls or messages.

📱 Device Issues Audio & Sound 1x asked 0 variants 5 scripts 6dba17d4_recording-3678915115.txt

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The customer is experiencing issues with texting and group chat after downloading Android Auto.

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts d3e3ddcd_recording-3679046221.txt

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Why are my MMS messages not working after the recent update?

💬 Messaging MMS & Media Messages 1x asked 0 variants 0 scripts f6783375_recording-3652922679.txt

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What is the warranty policy for the phone and how can I order it online?

🏪 Store & Service Order Pickup 1x asked 0 variants 9 scripts b6cbaeb3_recording-3656043281.txt

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Customer wants to confirm the processing of a return and refund for a product.

💳 Account & Billing Payment Issues 1x asked 0 variants 3 scripts a88ef8dc_recording-3672283152.txt

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How can I recover my phone password?

💳 Account & Billing Account Access 2x asked 0 variants 0 scripts bacfe513_recording-3662463188.txt

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How can I transfer my U.S. number to an Israeli number while using a new SIM card?

💬 Messaging Messaging Apps 1x asked 0 variants 6 scripts f6197d5c_recording-3672381004.txt

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Customer inquires about store closing time and the possibility of completing a transaction before closing.

🏪 Store & Service Order Pickup 1x asked 0 variants 0 scripts 22d4b6e3_recording-3654595695.txt

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The customer is having trouble connecting their Beat MT-3 player to their Windows computer using the Beatbox app.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 1d68ea91_recording-3661278888.txt

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The customer's phone is frozen and displaying an error about storage usage, preventing them from texting and making calls.

📱 Device Issues Power & Boot 1x asked 0 variants 2 scripts a5906667_recording-3679052683.txt

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The customer is experiencing issues with the Waze app crashing and wants to know how to restore it after accidentally deleting it.

💻 Apps & Software App Crashes 1x asked 0 variants 4 scripts 2336c8ed_recording-3676610979.txt

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The phone app keeps stopping after receiving a text message.

💻 Apps & Software App Crashes 1x asked 0 variants 2 scripts 58aeb019_recording-3662663283.txt

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Is there a way to fix water damage on my phone without replacing the whole screen?

📱 Device Issues Physical Damage 1x asked 0 variants 3 scripts 24da7701_recording-3667531552.txt

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Customer inquired about the status of their phone repair and how long it would take.

🏪 Store & Service Device Repair 3x asked 0 variants 0 scripts d1a9930a_recording-3651715549.txt

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How can I retrieve the password for a phone that has forgotten its pen?

📱 Device Issues Buttons & Controls 1x asked 0 variants 0 scripts c51d3cd2_recording-3670411418.txt

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The customer is having trouble reinstalling the Waze app after it was removed and is concerned about losing data during a factory reset.

💻 Apps & Software Settings Issues 1x asked 0 variants 9 scripts 706fb77a_recording-3664171350.txt

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The earpiece of the phone is not working well, causing low sound during calls.

📱 Device Issues Audio & Sound 1x asked 0 variants 4 scripts ed69c30f_recording-3675285519.txt

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The customer is experiencing issues with data and MMS messages not loading unless connected to Wi-Fi.

🌐 Data & Internet No Data Connection 2x asked 0 variants 0 scripts 05f8e8e9_recording-3678080429.txt

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