Moderation - Admin

How can I use my phone in Israel and ensure my text messages work?

🌐 Data & Internet No Data Connection 1x asked 0 variants 5 scripts 2a389249_recording-3665714332.txt

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How can I change the credit card on file for monthly bills?

💳 Account & Billing Payment Issues 1x asked 0 variants 3 scripts 78ac2958_recording-3671611657.txt

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The customer is experiencing issues with a software update not completing and is unable to download pictures from messages.

💻 Apps & Software Software Updates 1x asked 0 variants 3 scripts 3c7e5b7d_recording-3660026995.txt

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The customer is unable to receive group texts, picture texts, and SMS messaging due to potential data issues.

🌐 Data & Internet No Data Connection 4x asked 0 variants 0 scripts 97947613_recording-3667314580.txt

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The customer is unable to use Waze without Android Auto due to a confirmation age page that they cannot interact with.

💻 Apps & Software Settings Issues 1x asked 0 variants 8 scripts 5a179236_recording-3674464210.txt

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The customer experienced a complete data loss on their phone and is inquiring about recovery options.

📱 Device Issues Physical Damage 1x asked 0 variants 3 scripts d3e06abc_recording-3651705476.txt

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Why did I not receive the promised text messages and call back regarding my phone issue?

💬 Messaging SMS Text Messages 1x asked 0 variants 3 scripts 99367a0a_recording-3675350304.txt

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The camera is disabled due to a security policy

📱 Device Issues Camera 1x asked 0 variants 3 scripts 3aec8110_recording-3669194203.txt

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Do the phones support Wi-Fi calling and what are the differences between the Fig Flip 2 and Flip 2 Pro?

❓ General Inquiry Product Information 1x asked 0 variants 6 scripts 09ab1f30_recording-3677968686.txt

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Why does my phone keep stopping charging?

📱 Device Issues Battery & Charging 1x asked 0 variants 3 scripts 3688790f_recording-3669229045.txt

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Is it worth it to send my phone by post for a software flash and how much will it cost?

📱 Device Issues Software Updates 1x asked 0 variants 5 scripts 0d097f5d_recording-3675113544.txt

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The customer is experiencing issues receiving multimedia messages and is inquiring about updates and potential refunds.

💬 Messaging MMS & Media Messages 1x asked 0 variants 7 scripts b072d51e_recording-3679023271.txt

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Is there an issue with the recent update causing MMS to not work and making the phone slower?

💻 Apps & Software Software Updates 1x asked 0 variants 6 scripts 0adaa8fd_recording-3653005968.txt

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The customer is experiencing issues with missing messages and delayed message delivery after a phone update.

💬 Messaging MMS & Media Messages 4x asked 3 variants 32 scripts e8de9acb_recording-3660461827.txt

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The customer is experiencing issues with the weather app not providing accurate information and is unsure about their data usage.

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts 2c53ea96_recording-3671114828.txt

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The customer is missing messages and sending double messages.

💬 Messaging SMS Text Messages 1x asked 0 variants 18 scripts 4e060b70_recording-3672335753.txt

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Customer is unable to transfer their iPhone to a new Fig Phone and needs assistance with obtaining an IMEI for activation.

📱 Device Issues Account Access 1x asked 0 variants 4 scripts 83737008_recording-3676984750.txt

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The phone shuts off randomly when adding contacts.

📱 Device Issues Power & Boot 1x asked 0 variants 2 scripts d2f308dd_recording-3651723035.txt

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The phone does not vibrate when receiving calls or messages.

📱 Device Issues Audio & Sound 1x asked 0 variants 5 scripts 6dba17d4_recording-3678915115.txt

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The customer is experiencing issues with texting and group chat after downloading Android Auto.

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts d3e3ddcd_recording-3679046221.txt

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Pending Questions (1678)