Moderation - Admin

The customer is experiencing issues with their phone not picking up service with T-Mobile.

📱 Device Issues No Data Connection 1x asked 0 variants 4 scripts b276379a_recording-3659814758.txt

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The customer is experiencing a physical issue with their phone that is about to snap in half.

📱 Device Issues Physical Damage 1x asked 0 variants 8 scripts 042a165c_recording-3661857856.txt

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What type of plan do I have and what are the options for upgrading my data plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 0 scripts 930f1448_recording-3667224922.txt

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How can I manage my data usage while using the Waze app in my car?

🌐 Data & Internet No Data Connection 1x asked 0 variants 4 scripts 1f3cece0_recording-3660027864.txt

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The customer is unable to hear the receiver on their phone and received a loaner phone that is talk only, preventing them from sending messages.

📱 Device Issues Audio & Sound 1x asked 0 variants 5 scripts 59b73d25_recording-3677252456.txt

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Can I have different ringtones for two separate numbers on my phone with dual SIM?

📞 Calls & Voice Call Quality 1x asked 0 variants 4 scripts 9584853f_recording-3659335823.txt

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How to reset the phone to factory settings?

📱 Device Issues Power & Boot 1x asked 0 variants 1 scripts ce18b0df_recording-3671166943.txt

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Customer inquires about the availability and shipping of a specific phone model.

🏪 Store & Service Order Pickup 1x asked 0 variants 9 scripts 40712068_recording-3659938174.txt

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How does the music loading work for the MP3 player?

❓ General Inquiry Product Information 1x asked 0 variants 4 scripts 2408bb8f_recording-3667212060.txt

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How does the IMEI work for accessing Verizon service?

💳 Account & Billing Account Access 1x asked 0 variants 3 scripts 5b7e7228_recording-3652405691.txt

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The customer is unable to send messages due to device restrictions or insufficient funds.

💬 Messaging Messaging Apps 1x asked 0 variants 1 scripts c6a41439_recording-3667401867.txt

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How do I fix a camera that has popped out of my phone?

📱 Device Issues Camera 1x asked 0 variants 10 scripts f8461760_recording-3658100657.txt

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How to enable slide typing on the new phone and how to arrange photos in a specific order in the gallery?

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 828b35e0_recording-3656741693.txt

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The customer is experiencing issues with their phone not receiving system updates and is seeking a solution.

📱 Device Issues Software Updates 2x asked 1 variants 8 scripts b792f125_recording-3674485606.txt

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The customer is experiencing issues with not receiving all their messages.

💬 Messaging SMS Text Messages 12x asked 11 variants 64 scripts 925c9d6f_recording-3676637538.txt

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The customer is trying to transfer services to Verizon but is facing issues with a locked device and needs assistance with the IMEI number.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 2444eebd_recording-3679000201.txt

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Customer is having trouble unlocking their screen lock with a four-digit pin.

📱 Device Issues Buttons & Controls 1x asked 0 variants 4 scripts 06c48b5f_recording-3653674245.txt

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The WAIT feature is not working due to insufficient storage and an outdated software version.

📱 Device Issues Storage 1x asked 0 variants 7 scripts 267d1ed3_recording-3659316695.txt

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The customer is trying to activate a Verizon SIM card but is facing compatibility issues with their IMEI number.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 876b2372_recording-3666807450.txt

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The customer is experiencing issues with sending group texts through the GroupMe app.

💬 Messaging Group Messages 1x asked 0 variants 0 scripts 1e79bc0a_recording-3651691682.txt

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Pending Questions (1630)