Moderation - Admin

The customer is having issues with receiving notifications for messages outside of the messaging app.

💬 Messaging Messaging Apps 2x asked 1 variants 23 scripts e65e0cd3_recording-3663808141.txt

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Why can't I see pictures in a larger size on my Fig Phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts 5392e5a8_recording-3669154996.txt

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The phone is not turning on despite no visible damage and a battery change.

📱 Device Issues Power & Boot 1x asked 0 variants 7 scripts 449e67bc_recording-3661538457.txt

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Customer is inquiring about an update for text messaging that is not working.

💬 Messaging SMS Text Messages 1x asked 0 variants 2 scripts ba549a36_recording-3676331544.txt

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The customer is experiencing issues with the SIM card slot on their repaired phone, which appears to be damaged.

📱 Device Issues Physical Damage 2x asked 1 variants 8 scripts 9fab9550_recording-3671092197.txt

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Can I get a SIM card for my FIG Mini and port my number from another carrier?

📱 Device Issues Physical Damage 1x asked 0 variants 7 scripts da55592a_recording-3651685028.txt

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The customer is experiencing fast battery drain and unexpected notification sounds on a new phone.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts afb7bda2_recording-3674540358.txt

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The customer is unable to send pictures and use multimedia chat after a recent update.

💻 Apps & Software Messaging Apps 1x asked 0 variants 0 scripts 1d1e5a0d_recording-3656001981.txt

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The customer is experiencing issues with their phone not picking up service with T-Mobile.

📱 Device Issues No Data Connection 1x asked 0 variants 4 scripts b276379a_recording-3659814758.txt

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The customer is experiencing a physical issue with their phone that is about to snap in half.

📱 Device Issues Physical Damage 1x asked 0 variants 8 scripts 042a165c_recording-3661857856.txt

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What type of plan do I have and what are the options for upgrading my data plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 0 scripts 930f1448_recording-3667224922.txt

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How can I manage my data usage while using the Waze app in my car?

🌐 Data & Internet No Data Connection 1x asked 0 variants 4 scripts 1f3cece0_recording-3660027864.txt

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The customer is unable to hear the receiver on their phone and received a loaner phone that is talk only, preventing them from sending messages.

📱 Device Issues Audio & Sound 1x asked 0 variants 5 scripts 59b73d25_recording-3677252456.txt

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Can I have different ringtones for two separate numbers on my phone with dual SIM?

📞 Calls & Voice Call Quality 1x asked 0 variants 4 scripts 9584853f_recording-3659335823.txt

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How to reset the phone to factory settings?

📱 Device Issues Power & Boot 1x asked 0 variants 1 scripts ce18b0df_recording-3671166943.txt

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Customer inquires about the availability and shipping of a specific phone model.

🏪 Store & Service Order Pickup 1x asked 0 variants 9 scripts 40712068_recording-3659938174.txt

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How does the music loading work for the MP3 player?

❓ General Inquiry Product Information 1x asked 0 variants 4 scripts 2408bb8f_recording-3667212060.txt

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How does the IMEI work for accessing Verizon service?

💳 Account & Billing Account Access 1x asked 0 variants 3 scripts 5b7e7228_recording-3652405691.txt

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The customer is unable to send messages due to device restrictions or insufficient funds.

💬 Messaging Messaging Apps 1x asked 0 variants 1 scripts c6a41439_recording-3667401867.txt

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How do I fix a camera that has popped out of my phone?

📱 Device Issues Camera 1x asked 0 variants 10 scripts f8461760_recording-3658100657.txt

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Pending Questions (1659)