Moderation - Admin

The customer is experiencing issues with the microphone and speaker on their phone.

📱 Device Issues Audio & Sound 2x asked 0 variants 0 scripts 30be5943_recording-3666820671.txt

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The customer's phone freezes and the keypad buttons do not respond correctly after a software update.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 7bc37c22_recording-3661373609.txt

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The customer is having trouble using a USB stick for transferring music from a computer to a phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 989c3112_recording-3668298697.txt

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Customer is inquiring about the service provided by Fig Kosher Phone.

❓ General Inquiry Service Questions 2x asked 1 variants 0 scripts 92307a94_recording-3671707954.txt

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How to set up a QR code after a factory reset on the phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 15 scripts 7db02c44_recording-3661895618.txt

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How can I transfer my contacts from my iPhone to my Fig Phone?

💻 Apps & Software Settings Issues 5x asked 4 variants 20 scripts a995dbf3_recording-3669334729.txt

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The customer is experiencing issues with their phone not receiving calls and needs assistance with reflashing the device.

📱 Device Issues Power & Boot 1x asked 0 variants 7 scripts 384c7798_recording-3674508671.txt

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Can I give you a credit card over the phone for payment for a device pickup?

🏪 Store & Service Order Pickup 1x asked 0 variants 6 scripts f1fd2a4f_recording-3654999383.txt

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The customer is unable to input letters when trying to use the RobCop app and is inquiring about the availability of the Move It app on their device.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 5c0b4fd8_recording-3675322884.txt

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The camera software is not functioning properly after a repair.

📱 Device Issues Camera 1x asked 0 variants 6 scripts ed7b4e5a_recording-3669498205.txt

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How can I disable the swipe option on my phone's screen during calls?

📱 Device Issues Buttons & Controls 1x asked 0 variants 5 scripts 9ae5e285_recording-3663219482.txt

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How to clear app data for Waze and Weather apps on the phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 20 scripts 2de1af93_recording-3662068967.txt

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The customer is experiencing issues with the phone going to factory reset and the screen not working properly.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts 44759b7d_recording-3653080635.txt

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Customers are unable to send text messages as they disappear from the phone after hitting send.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 58508969_recording-3671789007.txt

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The customer is requesting a replacement for a defective phone but is frustrated with the process of having to send the broken phone first.

📱 Device Issues Battery & Charging 1x asked 0 variants 7 scripts 18ca289c_recording-3679470658.txt

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Why am I being charged for a phone that is no longer in use?

💳 Account & Billing Payment Issues 1x asked 0 variants 6 scripts 308372e5_recording-3669589539.txt

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The customer is unable to connect their Fig Phone to the service despite following the necessary steps.

📱 Device Issues Power & Boot 1x asked 0 variants 10 scripts 710a3f00_recording-3657168326.txt

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The customer is experiencing repeated issues with their phone, including charging problems and physical damage, and is seeking a resolution or replacement.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 735df632_recording-3674496319.txt

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Why am I receiving notifications about high mobile data usage?

🌐 Data & Internet No Data Connection 1x asked 0 variants 2 scripts 6dabb26a_recording-3662076851.txt

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What format do I need to export my messages from another phone to import them into a Fig phone?

💬 Messaging Messaging Apps 1x asked 0 variants 1 scripts 7fafc9ea_recording-3670430922.txt

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Content Moderation

Pending Questions (1658)