Moderation - Admin

How can I disable the swipe option on my phone's screen during calls?

📱 Device Issues Buttons & Controls 1x asked 0 variants 5 scripts 9ae5e285_recording-3663219482.txt

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The customer is experiencing issues with the phone going to factory reset and the screen not working properly.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts 44759b7d_recording-3653080635.txt

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Customers are unable to send text messages as they disappear from the phone after hitting send.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 58508969_recording-3671789007.txt

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The customer is requesting a replacement for a defective phone but is frustrated with the process of having to send the broken phone first.

📱 Device Issues Battery & Charging 1x asked 0 variants 7 scripts 18ca289c_recording-3679470658.txt

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Why am I being charged for a phone that is no longer in use?

💳 Account & Billing Payment Issues 1x asked 0 variants 6 scripts 308372e5_recording-3669589539.txt

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The customer is unable to connect their Fig Phone to the service despite following the necessary steps.

📱 Device Issues Power & Boot 1x asked 0 variants 10 scripts 710a3f00_recording-3657168326.txt

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The customer is experiencing repeated issues with their phone, including charging problems and physical damage, and is seeking a resolution or replacement.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 735df632_recording-3674496319.txt

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Why am I receiving notifications about high mobile data usage?

🌐 Data & Internet No Data Connection 1x asked 0 variants 2 scripts 6dabb26a_recording-3662076851.txt

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What format do I need to export my messages from another phone to import them into a Fig phone?

💬 Messaging Messaging Apps 1x asked 0 variants 1 scripts 7fafc9ea_recording-3670430922.txt

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The customer is experiencing a constant beeping sound when inserting a SIM card into the phone.

📱 Device Issues Audio & Sound 1x asked 0 variants 10 scripts 3e9dca4e_recording-3671924402.txt

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General inquiry about the service

❓ General Inquiry Other 1x asked 0 variants 0 scripts 22f9f1c6_recording-3672399208.txt

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Customer is inquiring about an unauthorized charge on their credit card.

💳 Account & Billing Bill Questions 2x asked 1 variants 8 scripts 83eeeb2b_recording-3679034357.txt

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Customer is unable to import contacts from Google on the Fig Pro 2 phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts d6ff830f_recording-3664308060.txt

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What are the store hours for Fig Kosher Phone?

❓ General Inquiry Service Questions 2x asked 0 variants 0 scripts 3ea1cb2d_recording-3672625203.txt

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How can I change the password to access text messages on my Fig phone?

💬 Messaging Messaging Apps 1x asked 0 variants 0 scripts 6445d389_recording-3652162403.txt

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The customer is concerned about a phone sent for repair without identifying information inside the box.

📱 Device Issues Screen & Display 1x asked 0 variants 4 scripts fbc1f0b0_recording-3655243526.txt

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The customer is unable to send text messages to the MTA to check bus arrival times.

💬 Messaging SMS Text Messages 1x asked 0 variants 8 scripts c17f9383_recording-3670300997.txt

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The customer is experiencing issues with multimedia messages coming out blank after a recent phone update.

💬 Messaging MMS & Media Messages 1x asked 0 variants 0 scripts 4de3e9e1_recording-3659275811.txt

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Customer is inquiring about the status of a refund for a lost order.

💳 Account & Billing Payment Issues 1x asked 0 variants 3 scripts 1a3a2045_recording-3675024039.txt

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How can I activate my phone and obtain a SIM card that was missing from my order?

💳 Account & Billing Plan Changes 1x asked 0 variants 7 scripts e33b18fe_recording-3656938253.txt

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Pending Questions (1630)