Moderation - Admin

Customer is experiencing issues with a blacked out screen and dropping calls on their phone.

📱 Device Issues Screen & Display 3x asked 2 variants 18 scripts 7fa210ff_recording-3681538531.txt

Edit Merge

The customer is inquiring about a phone that was sent via messenger and is upset because there is no record of it being received.

🏪 Store & Service Device Repair 1x asked 0 variants 2 scripts ac1c83d6_recording-3681571257.txt

Edit Merge

The customer forgot their phone password and is having trouble accessing their email for the reset.

💳 Account & Billing Account Access 2x asked 0 variants 0 scripts 7220b020_recording-3681442145.txt

Edit Merge

Customer is having trouble signing into their Google account on the phone.

💻 Apps & Software Settings Issues 2x asked 1 variants 3 scripts a90e30c6_recording-3683762184.txt

Edit Merge

How can I retrieve deleted contacts and data from my phone?

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts 6f8f4cb9_recording-3680274591.txt

Edit Merge

How do I fix random issues with receiving text messages?

💬 Messaging SMS Text Messages 106x asked 105 variants 655 scripts e8848e95_recording-3684075369.txt

Edit Merge

Why was I charged $80 for a phone screen repair that was supposed to be free?

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts 98afcf17_recording-3683862240.txt

Edit Merge

How can I fix picture messaging issues due to running out of data?

🌐 Data & Internet No Data Connection 13x asked 12 variants 62 scripts 4dabfc9a_recording-3685611511.txt

Edit Merge

Customer inquiring about features and specifications of the Fig Foam device

❓ General Inquiry Product Information 1x asked 0 variants 10 scripts 7b7e09bc_recording-3683051061.txt

Edit Merge

Why can't I connect my Fig Phone to Verizon?

💳 Account & Billing Account Access 1x asked 0 variants 4 scripts cd4a1bf1_recording-3683992417.txt

Edit Merge

What is the status of my repaired phone that was supposed to be shipped?

🏪 Store & Service Device Repair 11x asked 0 variants 0 scripts f7644cd4_recording-3680212192.txt

Edit Merge

Can I get a refurbished shell for a dropped phone today?

🏪 Store & Service Device Repair 1x asked 0 variants 5 scripts f7932e0f_recording-3686673451.txt

Edit Merge

Why does my phone hang up during calls?

📱 Device Issues Power & Boot 2x asked 0 variants 0 scripts b048a376_recording-3685746757.txt

Edit Merge

How can I request a replacement for a cracked phone cover?

🏪 Store & Service Device Repair 1x asked 0 variants 2 scripts f8ef376e_recording-3682602535.txt

Edit Merge

How long does it take to port a number and what are the steps to cancel the service?

💳 Account & Billing Plan Changes 1x asked 0 variants 11 scripts bf567419_recording-3682903703.txt

Edit Merge

What can be done to save a phone that was dropped in water?

📱 Device Issues Physical Damage 1x asked 0 variants 0 scripts 78853ad7_recording-3685224770.txt

Edit Merge

Does warranty cover a crack in the phone casing?

📱 Device Issues Physical Damage 3x asked 2 variants 25 scripts 96cd7d92_recording-3681092420.txt

Edit Merge

What should I do if the microphone on my Fig Core is very low?

📱 Device Issues Audio & Sound 1x asked 0 variants 0 scripts 6f92c028_recording-3682630492.txt

Edit Merge

How can I fix issues with downloading text messages and accessing voicemail?

💬 Messaging SMS Text Messages 2x asked 1 variants 12 scripts d1cb85b8_recording-3686609338.txt

Edit Merge

What are the replacement and repair options for broken phones?

📱 Device Issues Physical Damage 4x asked 3 variants 21 scripts bf65d54c_recording-3680600015.txt

Edit Merge

Content Moderation

Pending Questions (1630)