Moderation - Admin

The customer is inquiring about making a payment with cash and the requirements for using a card.

💳 Account & Billing Payment Issues 1x asked 0 variants 8 scripts b9333e64_recording-3681240522.txt

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The Moovit app crashes after an update and is no longer supported.

💻 Apps & Software App Crashes 1x asked 0 variants 0 scripts 00af881d_recording-3685327467.txt

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How do I change text input from numbers to letters or T9 on the Fig Kosher phone?

💬 Messaging Messaging Apps 1x asked 0 variants 13 scripts 6dc6dc75_recording-3682685733.txt

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Why are my messages not going through after a plan renewal?

💬 Messaging MMS & Media Messages 1x asked 0 variants 4 scripts efceb42d_recording-3684284128.txt

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Customer needs assistance with getting their phone fixed and has not received responses to previous communications.

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 65d2c3d7_recording-3681606891.txt

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Why is my text message showing 'initializing' and not sending?

💬 Messaging SMS Text Messages 1x asked 0 variants 8 scripts e0063c92_recording-3686656758.txt

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How can I fix the proximity sensor issue causing the screen to turn off during calls?

📱 Device Issues Buttons & Controls 1x asked 0 variants 5 scripts aaf4eb45_recording-3684401985.txt

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How can I check the status of my order and get tracking information?

💳 Account & Billing Order Pickup 4x asked 3 variants 10 scripts 647072f8_recording-3686677802.txt

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How can I update my phone without using data?

🌐 Data & Internet No Data Connection 2x asked 0 variants 0 scripts 5485cc1d_recording-3682220047.txt

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How to correct a shipping label mistake in the app?

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts f116eec1_recording-3685517905.txt

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How do I handle updates on my new Fig phone and what are the data requirements for using Android Auto?

💻 Apps & Software Software Updates 1x asked 0 variants 12 scripts 2485a168_recording-3682755930.txt

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What are the differences in strength and features between the FigPhone Pro and Core models?

🏪 Store & Service Product Information 1x asked 0 variants 4 scripts 04228252_recording-3682761058.txt

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Customer is experiencing issues with a blacked out screen and dropping calls on their phone.

📱 Device Issues Screen & Display 3x asked 2 variants 18 scripts 7fa210ff_recording-3681538531.txt

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The customer is inquiring about a phone that was sent via messenger and is upset because there is no record of it being received.

🏪 Store & Service Device Repair 1x asked 0 variants 2 scripts ac1c83d6_recording-3681571257.txt

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The customer forgot their phone password and is having trouble accessing their email for the reset.

💳 Account & Billing Account Access 2x asked 0 variants 0 scripts 7220b020_recording-3681442145.txt

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Customer is having trouble signing into their Google account on the phone.

💻 Apps & Software Settings Issues 2x asked 1 variants 3 scripts a90e30c6_recording-3683762184.txt

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How can I retrieve deleted contacts and data from my phone?

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts 6f8f4cb9_recording-3680274591.txt

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How do I fix random issues with receiving text messages?

💬 Messaging SMS Text Messages 106x asked 105 variants 655 scripts e8848e95_recording-3684075369.txt

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Why was I charged $80 for a phone screen repair that was supposed to be free?

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts 98afcf17_recording-3683862240.txt

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How can I fix picture messaging issues due to running out of data?

🌐 Data & Internet No Data Connection 13x asked 12 variants 62 scripts 4dabfc9a_recording-3685611511.txt

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Content Moderation

Pending Questions (1651)