Moderation - Admin

The customer is trying to access their account number and pin due to issues with their account being recognized.

💳 Account & Billing Account Access 1x asked 0 variants 1 scripts 08c08b17_recording-3677223889.txt

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How can I send a message to a group of contacts in the messaging app?

💬 Messaging Group Messages 1x asked 0 variants 2 scripts e1f295ae_recording-3661547668.txt

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The customer is experiencing issues with the camera not opening and receiving error messages.

📱 Device Issues Camera 1x asked 0 variants 5 scripts a90e1e2b_recording-3674697258.txt

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How can I switch from an Israeli SIM card to an American SIM card?

💳 Account & Billing Plan Changes 1x asked 0 variants 7 scripts 008808df_recording-3663278124.txt

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The customer is experiencing issues with setting up a whitelist on a new phone, specifically related to password entry and recovery.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts a2a0db1e_recording-3660659719.txt

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Where is the returned phone and what is the tracking information?

🏪 Store & Service Device Return 1x asked 0 variants 5 scripts 8ba2c492_recording-3654990981.txt

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The customer is experiencing issues with their phone calls shutting off and is inquiring about a case they were promised.

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts c969a3ba_recording-3655958567.txt

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The customer is experiencing fast battery drain and issues with incoming calls not displaying on the screen.

📱 Device Issues Battery & Charging 1x asked 0 variants 6 scripts 4b5994c7_recording-3666853142.txt

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How can I keep the backlight on the keypad always active?

📱 Device Issues Screen & Display 1x asked 0 variants 1 scripts fdebdea7_recording-3674534326.txt

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What issues are occurring with the messaging app after the recent updates?

💻 Apps & Software Software Updates 4x asked 3 variants 22 scripts 0a4b751d_recording-3653068532.txt

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The customer is experiencing issues with the auto-rotate feature on their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 53ee18f9_recording-3669746605.txt

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Are there any Fig phones that have the ability to do Android Auto and also have Waze without Android Auto?

❓ General Inquiry Product Information 1x asked 0 variants 10 scripts 5e50f93b_recording-3659290820.txt

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Customer is trying to return a phone due to having Chinese letters on a black screen.

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts ff62090e_recording-3654059326.txt

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The customer is experiencing issues with the latest software update and is inquiring about the possibility of reverting to a previous version.

💻 Apps & Software Software Updates 2x asked 1 variants 11 scripts 7afc1acf_recording-3677919198.txt

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How can I connect my existing phone number to a Fig phone and what are the service options available?

❓ General Inquiry Product Information 2x asked 1 variants 16 scripts 08e61620_recording-3673355636.txt

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The phone is overheating and emitting a burning smell while charging.

📱 Device Issues Battery & Charging 4x asked 3 variants 30 scripts 6361fabe_recording-3671679181.txt

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The customer wants to know if their phone shipment has arrived.

🏪 Store & Service Order Pickup 1x asked 0 variants 3 scripts d196db22_recording-3657284546.txt

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The customer is experiencing issues with a new phone where the cover causes the display to shut off.

📱 Device Issues Physical Damage 1x asked 0 variants 7 scripts 7002d195_recording-3677351071.txt

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The phone restarts when the screen is closed and has multiple software glitches.

📱 Device Issues Software Updates 1x asked 0 variants 2 scripts 77205904_recording-3667753393.txt

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The customer is seeking a replacement for their phone due to software and hardware issues, including problems with the camera and charging port.

📱 Device Issues Camera 1x asked 0 variants 5 scripts def41349_recording-3673039215.txt

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Content Moderation

Pending Questions (1687)